Joni D. Hodge
Knoxville,TN
Summary
14+ years of experience as an Early Intervention Developmental Therapist specializing in providing in-home and telehealth services to infants and toddlers with developmental delays. Skilled in implementing parent training techniques, evaluating developmental milestones, and collaborating with families and interdisciplinary teams to tailor intervention plans for each child.
Overview
19
19
years of professional experience
Work History
Developmental Therapist
Emory Valley Center
01.2011 - Current
- Company Overview: A local, 501(c)3 nonprofit supporting children & adults with disabilities.
- Facilitated achievement of developmental milestones through family engagement.
- Engages multidisciplinary groups to formulate inclusive strategies for family support.
- Employs exceptional organization and documentation skills resulting in managing travel, scheduling, and time efficient data entry of progress notes and reports to ensure compliance with quality state and federal regulation standards.
- Engages in ongoing professional development through attending national early intervention training and by reviewing current literature resulting in greater service delivery.
- Conducts presentations from multiple training courses at local staff meetings to promote more program effectiveness and professional development of team.
- Serves as a resource for peer support by answering questions and offering feedback to foster professional growth and mentoring new therapists, leading to smoother integration into the team to enhance overall service delivery.
Customer Service Representative
Walmart.com Call Center
08.2008 - 12.2010
- Addressed customer inquiries, resolved issues, and offering solutions to customers via phone, email, and live chat correspondence in a professional courteous demeanor to ensure accurate resolutions.
- Triaged incoming calls through eDesk, decreasing average wait time for resolution.
- Provided peer coaching to new hires by offering shadowing opportunities for them to quickly acclimate to promote greater program effectiveness.
- Utilized expertise to improve overall customer experience through successful conflict resolution.
Records Clerk
Hattiesburg Police Department
01.2006 - 01.2009
- Assisted department operations by managing administrative tasks including phone and email communication, directing calls to relevant departments, and conducting fingerprints and background checks.
- Facilitated collaboration among diverse personnel to manage and process extensive records efficiently.
- Handled confidential information with discretion and ensured compliance with privacy laws.
- Updated records in police database with precision, keeping filing system well-organized and easily accessible.
Education
Master of Science - Child and Family Studies
University of Southern Mississippi
Hattiesburg, MS08.2010
Bachelor of Science - Psychology
University of Southern Mississippi
Hattiesburg, MS07.2008
Skills
- Data collection
- Functional communication
- Special education
- Team collaboration
- Organizational skills
- Verbal and written communication
- Relationship building
- Clinical documentation
- Client advocacy
- Task prioritization
Timeline
Developmental Therapist
Emory Valley Center
01.2011 - Current
Customer Service Representative
Walmart.com Call Center
08.2008 - 12.2010
Records Clerk
Hattiesburg Police Department
01.2006 - 01.2009
Master of Science - Child and Family Studies
University of Southern Mississippi
Bachelor of Science - Psychology
University of Southern Mississippi
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