Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Joni Dudley

Richmond,VA

Summary

Dynamic Child Caregiver and former Assistant Manager at Brewster Glass Smith, skilled in CPR and fostering positive relationships. Proven ability to enhance safety and cleanliness while implementing effective behavior management strategies. Recognized for improving customer satisfaction and team collaboration, demonstrating strong leadership and communication skills in diverse environments.

Eager leader always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

31
31
years of professional experience

Work History

Child Caregiver

Self-employeed
06.1999 - 09.2025
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.

Assistant Manager

Brewster Glass Smith
04.1995 - 07.1996
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.

Team Leader

Brookestone
08.1994 - 03.1995
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Education

High School Diploma -

Douglas Southhall Freeman
Richmond VA
06-1996

Skills

  • CPR training
  • Cleaning and sanitizing
  • Hygiene and cleanliness
  • Early childhood education
  • Positive reinforcement
  • Schedule management
  • Social skills teaching
  • Patience and tact
  • Safety awareness
  • Group leadership

Interests

  • Crafting and DIY Projects
  • Avid Reader
  • I enjoy helping others and giving back to the community

Timeline

Child Caregiver

Self-employeed
06.1999 - 09.2025

Assistant Manager

Brewster Glass Smith
04.1995 - 07.1996

Team Leader

Brookestone
08.1994 - 03.1995

High School Diploma -

Douglas Southhall Freeman

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