Joni Edwards
Campbellsburg,IN
Summary
Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance—track record of implementing successful community outreach programs and fostering a supportive environment.
Experienced with comprehensive family support services, focusing on individualized care plans and resource coordination. Utilizes strong communication and crisis intervention skills to assist families in navigating complex challenges. Knowledge of community resources and case management to ensure families receive holistic support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Support Specialist
ASI Wellness Group
11.2024 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Assisted families in navigating complex social service systems to access needed supports and benefits.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Strengthened families'' social networks through referrals to community programs that encourage peer support or mentorship.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
Social Work Intern
Walden University
01.2019 - 05.2025
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Evaluated client progress regularly through ongoing assessment tools, adjusting treatment goals as needed for optimal outcomes.
- Increased client engagement by tailoring therapeutic approaches to individual needs and strengths.
Assistant Property Manager
Glick Company
09.2019 - 08.2020
- Duties include working with clients to provide paperwork and fill out applications for HUD housing.
- Miscellaneous clerical duties, communication with the property manager, and keeping in touch with residents on a weekly basis.
- I organized appointments and completed the paperwork needed to keep HUD housing services.
Lead Behavioral Health Technician
Norton's Clark Memorial Hospital
11.2014 - 09.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Mental Health Tech
Centerstone Of Indiana
04.2011 - 03.2013
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
Bachelor of Science - Social Work
Walden University
05-2025
Human Services
Ivy Tech
12.2021
General Studies
Medora Community School
05.1999
Walden University
Skills
- Behavioral assessment
- Client-centered communication
- Professional boundaries
- Personalized service development
- Child development knowledge
- Client advocacy
- Role modeling
- Care plan intervention
- Child abuse and neglect dynamics
- Community resources
Certification
- Adult, Child, Infant CPR Training - December 2024
Timeline
Family Support Specialist
ASI Wellness Group
11.2024 - Current
Assistant Property Manager
Glick Company
09.2019 - 08.2020
Social Work Intern
Walden University
01.2019 - 05.2025
Lead Behavioral Health Technician
Norton's Clark Memorial Hospital
11.2014 - 09.2019
Mental Health Tech
Centerstone Of Indiana
04.2011 - 03.2013
Human Services
Ivy Tech
General Studies
Medora Community School
Bachelor of Science - Social Work
Walden University
Walden University
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