Joni Giovaniello
FAIRBORN
Summary
Dynamic retail professional with extensive experience at Lowe's, excelling in inventory management and customer service. Proven track record in training and mentoring teams, enhancing performance through effective evaluations. Adept at visual merchandising, driving sales, and fostering a collaborative environment to achieve departmental goals. Committed to maintaining high standards and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Department Supervisor
Lowe's
Beavercreek
10.2020 - Current
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained and mentored team members on product knowledge and customer service techniques.
- Ensured proper inventory management and stock replenishment for efficient store layout.
- Implemented safety protocols to maintain a secure shopping environment for customers.
- Conducted regular performance evaluations to assess employee contributions and growth.
- Assisted in visual merchandising to enhance product presentation and appeal.
- Resolved customer inquiries and complaints promptly to uphold company reputation.
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Assessed displays for proper stock, checked store organization, and kept aisles clear of obstacles.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Worked closely with sales associates to complete tasks.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Sales Associate
Target
Beavercreek
05.2016 - 06.2020
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of sales floor displays.
- Stocked shelves with merchandise to ensure availability.
- Operated cash register for customer transactions efficiently.
- Collaborated with team members to enhance customer experience.
- Provided support during promotional events and seasonal sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
High School Diploma -
Pickaway-Ross Vocational Center
Chillicothe, OH05-1996
Skills
- Inventory management
- Visual merchandising
- Customer service
- Employee training
- Performance evaluation
- Retail operations
Accomplishments
- Award for the most Lowe's Credit Card sign ups last year. Over 250.
Timeline
Department Supervisor
Lowe's
10.2020 - Current
Sales Associate
Target
05.2016 - 06.2020
High School Diploma -
Pickaway-Ross Vocational Center
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