Joni Hardwick - Fuston
West,Texas
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated with desire to take on new challenges. Strong worth ethic, exceptional interpersonal skills, and great at building customer and insurance company relationships.
Overview
10
10
years of professional experience
Work History
Body Shop Manager
Apple Sport
Marlin, TX
06.2021 - Current
- Managed daily operations of the body shop, including scheduling personnel and allocating resources.
- Coordinated with insurance companies for repairs and estimates.
- Inspected vehicles for damage prior to repair work being performed.
- Maintained records on vehicle repair progress, parts used, labor hours.
- Supervised a team of mechanics, painters, and other staff members.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Established productive working relationships with vendors to obtain discounts on parts and materials.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Wrote complete and accurate cost estimates for labor and parts.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
Independent Auto Claims Adjuster
H3 Appraisals
Waco, TX
09.2016 - 05.2022
- Assessed damages in order to estimate repair costs or replacement values for vehicles or property.
- Evaluated extent of damage and documented findings.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Completed insurance forms to indicate repair cost estimates and recommendations.
Body Shop Manager
Chevrolet of West
West, TX
06.2014 - 09.2016
- Managed daily operations of the body shop, including scheduling personnel and allocating resources.
- Coordinated with insurance companies for repairs and estimates.
- Inspected vehicles for damage prior to repair work being performed.
- Maintained records on vehicle repair progress, parts used, labor hours.
- Supervised a team of mechanics, painters, detailers and other staff members.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Directed day-to-day operations, maintenance, equipment functionality and financial management.
- Wrote complete and accurate cost estimates for labor and parts.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
Skills
- Certified in I-CAR
- Business Relationships
- Workflow Coordination
- Quality Control
- CCC, Mitchell, Audatex Expertise
- Schedule Management
- Price Structuring
- Budgeting and Cost Control
- Calendar Management
- Written Communication
- Relationship Building
- Time Management
- Team Building
- Problem-Solving
- Proficient in Microsoft Word, Excel, Power Point
- Employee Scheduling
- Staff Hiring
- Organizational Skills
- Team Leadership
- Multimillion-Dollar P&L Management
- Payroll Administration and Timekeeping
- Business Development
References
References available upon request.
Timeline
Body Shop Manager
Apple Sport
06.2021 - Current
Independent Auto Claims Adjuster
H3 Appraisals
09.2016 - 05.2022
Body Shop Manager
Chevrolet of West
06.2014 - 09.2016
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