Joni Hilton
Derby
Summary
Results-driven Manager known for high productivity and efficient task completion. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Bingo Casino
Wichita
01.2020 - 05.2025
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Nightly cash drawer, check writing, and computer spreadsheet work
Medical Assistant
Wichita Clinic
Wichita
05.2010 - 08.2011
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms and ensured cleanliness and organization.
- Educated patients on treatment plans and medication instructions.
- Collected vital signs and documented patient information accurately.
- Supported laboratory processes by collecting and processing specimens.
- Communicated effectively with patients to address their inquiries and concerns.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Education
Certified Medical Assistant - Medical
Wichita Area Technical College
El Dorado Ks05-2010
Skills
- Cash handling
- Data entry
- 10 key
- Problem solving
- Time management
- Clear communication
- Customer service
- Complex Problem-solving
Certification
Certified Medical Assistant
References
References available upon request.
Timeline
Manager
Bingo Casino
01.2020 - 05.2025
Medical Assistant
Wichita Clinic
05.2010 - 08.2011
Certified Medical Assistant - Medical
Wichita Area Technical College
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