Joni Holt
Columbia,TN
Overview
13
13
years of professional experience
Work History
Educational Consultant
Columbia Southern University
03.2009 - 04.2013
- Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
- Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
- Analyzed conditions and needs of [Type] vocational training school and made recommendations for improvements or corrections.
- Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.
- Planned and monitored implementation of technology-based learning programs.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Contributed to development of comprehensive employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Reached out to vendors to evaluate available curriculums and associated materials.
Phone Operator
Personal Touch Answering Service
01.2000 - 05.2005
Education
Associate of Applied Business - Business Communications
Columbia Southern University
Orange Beach, AL07.2024
Associate of Arts - Cosmetology
Lamar Beauty School
Columbia, TN03.1986
Skills
- Online Assessments
- Social Media Posting
- Content Standards
- Product Training
- Communications and Media
- Workforce Efficiency
- Organizational Performance
- Implementation Guidance
- Client Correspondence
- Promotions Programs
- Educational Opportunities
- Positive Reinforcement Strategies
- Group Sessions
- Reading Comprehension
Timeline
Educational Consultant
Columbia Southern University
03.2009 - 04.2013
Phone Operator
Personal Touch Answering Service
01.2000 - 05.2005
Associate of Applied Business - Business Communications
Columbia Southern University
Associate of Arts - Cosmetology
Lamar Beauty School