Joni Horn
Lancaster,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging team members with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance team member engagement and boost performance. Multi-tasking team member well-known for creating positive workplace culture and high-performing teams.
Overview
33
33
years of professional experience
Work History
Data Integrity Lead
Giant Food Stores
Lancaster, PA
05.2023 - Current
- Enhanced data accuracy by implementing effective validation processes and procedures.
- Conducted thorough audits of price verification to detect and correct any inconsistencies or inaccuracies.
- Managed vendor relationships, ensuring timely delivery of signage.
- Ensure the accuracy of pricing through frequent price checks and timely updates of sale signage.
Key Holder Supervisor
Giant Food Stores
Lancaster, PA
05.2015 - Current
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Managed daily store operations, including opening and closing procedures.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Reviewed team members performance regularly, offering constructive feedback and coaching for improvement as needed.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Managed customer needs and delegated tasks to team members for optimal coverage.
Beer and Wine Lead
Giant Food Stores
Lancaster, PA
06.2021 - 05.2023
- Enhanced customer satisfaction by providing knowledgeable recommendations on beer and wine selections.
- Increased sales through effective merchandising and promotion of seasonal and specialty products.
- Ensured optimal inventory levels by conducting regular stock checks and placing timely orders with suppliers.
- Maintained a clean and organized store environment, adhering to strict safety guidelines for the handling of alcoholic beverages.
- Assisted in team members training and development, empowering team members to excel in their roles as beer and wine specialists.
Starbucks
Giant Food Stores
Lancaster, PA
03.2020 - 06.2021
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations. since starbucks is a different setting than Giant.
- Trained, mentored and tested new team members as baristas.
- Knowledge of orders in detail an a timely manor as well as stock levels.
- Managed inventory control and food safety Ex. temps, rotation and cleanliness
- Provided exceptional customer service, addressing and resolving inquiries and issues promptly and professionally
Floral Lead
Giant Food Stores
Lancaster, PA
07.2019 - 03.2020
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Managed inventory control, ensuring adequate stock levels of flowers and materials for timely order fulfillment.
- Provided exceptional customer service, addressing inquiries promptly and resolving issues professionally.
- Developed training programs for team members on topics such as proper flower care, handling techniques, and safe storage methods.
- Increased revenue through upselling services like add-on items during floral design arrangement
HBC/GM Lead
Giant Food Stores
Lancaster, PA
09.1997 - 07.2019
- Streamlined inventory management for optimal stock levels.
- Improved store appearance and organization with regular cleaning, shelf stocking, and merchandise arrangement.
- Assisted customers in locating desired items, resulting in increased sales and repeat business.
- Collaborated with team members on tasks such as unloading deliveries and organizing backroom storage areas.
- Prevented loss through vigilant monitoring of store activity and reporting suspicious behavior to management promptly.
Front End Team Lead
Giant Food Stores
Lancaster, PA
12.1990 - 09.1997
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial deposits.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Mentored and trained team members to enhance professional development and accountability in workplace.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
Education
Cardiovascular Technician - Cardiovascular Technology
Harrisburg Area Community College
Lancaster, PA05.1998
High School Diploma -
Manheim Township
Lancaster, PA06.1994
Skills
- Attention to Detail
- Effective Communication
- Inventory Management
- Flexible Work Schedule
- Team Building
- Delegation Skills
- Task Prioritization
- Leadership Abilities
Additional Information
Started my career with Giant Food at 15 years old in 1990. During my 33 years of employment I have acquired a knowledge of every department the company has to offer. I started as a part-time bagger. I than continued to grow with the opportunities the company had to offer. Examples cashier, front end lead, service desk and cash office. During my first ten years I also strengthened my abilities (and continue to) in bakery, deli, produce, seafood, meat and receiving. I have preformed/assisted with inventories in perishable and non-perishable departments. I have effectively trained and mentored team members even those new to the managers program.
Timeline
Data Integrity Lead
Giant Food Stores
05.2023 - Current
Beer and Wine Lead
Giant Food Stores
06.2021 - 05.2023
Starbucks
Giant Food Stores
03.2020 - 06.2021
Floral Lead
Giant Food Stores
07.2019 - 03.2020
Key Holder Supervisor
Giant Food Stores
05.2015 - Current
HBC/GM Lead
Giant Food Stores
09.1997 - 07.2019
Front End Team Lead
Giant Food Stores
12.1990 - 09.1997
Cardiovascular Technician - Cardiovascular Technology
Harrisburg Area Community College
High School Diploma -
Manheim Township