Joni Ibarra
Easley,SC
Summary
Motivated Shift Leader with a compassionate leadership style, dedicated to helping team members surpass objectives. Skilled trainer and operational problem-solver with front-line experience and a collaborative approach. Resourceful in balancing customer, company, and employee needs.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
CVS
Easley, SC
08.2023 - 06.2024
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted customers with product selection when needed.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Identified needs of customers promptly and efficiently.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Educated customers about offerings, promotions and pricing to boost sales.
Customer Service Representative
Verizon Wireless
Greenville, SC
10.2015 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate of Applied Science - Marketing
Greenville Technical College
Greenville, SC12-2012
Skills
- Safety reviews
- Customer-Oriented
- Safety understanding
- Cash handling ability
- Employee Training
- Financial Management
- Merchandising
- Project Management
References
References available upon request.
Timeline
Shift Supervisor
CVS
08.2023 - 06.2024
Customer Service Representative
Verizon Wireless
10.2015 - 01.2017
Associate of Applied Science - Marketing
Greenville Technical College