Hi, I’m
Joni Johnson
Fairbanks,AK
Summary
Dynamic leader with proven expertise in customer service and employee management, honed at Torque Performance Motorsports. Excelled in creating safe, engaging environments, boosting sales through optimal inventory levels, and fostering team collaboration. Skilled in POS systems and administrative management, achieving significant efficiency improvements and customer loyalty enhancement.
Overview
9
years of professional experience
Work History
Torque Performance Motorsports
Shop Manager
10.2021 - Current
Job overview
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
FCSA Smart Start Learning Center
Preschool Teacher
08.2020 - 07.2021
Job overview
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Fairbanks Montessori School
Preschool Teacher
09.2017 - 09.2019
Fairbanks Native Association Early Head Start
Preschool Teacher
08.2015 - 09.2017
Education
North Pole High SchoolNorth Pole, AK
High School Diploma from General Studies
05.2015
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Task delegation
- Customer engagement
- POS systems
- Social media marketing
- Decision-making
- Teamwork and collaboration
- Scheduling
- Proficient in software
- Administrative management
Timeline
Shop Manager
Torque Performance Motorsports
10.2021 - Current
Preschool Teacher
FCSA Smart Start Learning Center
08.2020 - 07.2021
Preschool Teacher
Fairbanks Montessori School
09.2017 - 09.2019
Preschool Teacher
Fairbanks Native Association Early Head Start
08.2015 - 09.2017
North Pole High School
High School Diploma from General Studies
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