Joni Josey
Mansfield,TX
Summary
Talented Intake Specialist offering 20 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Experienced Service Coordinator with seven years of responsibility in MD Anderson agencies. Extensive professional network of service providers and proven history of effective work.
Overview
24
24
years of professional experience
Work History
Service Coordinator
My Health My Resource
Fort Worth, TX
11.2022 - Current
- Assure when barriers to achieving personal goals are identified, they are communicated to the person and service Provider.
- Responsible for identifying community resources or natural supports that meets outcome before recommending HC.
- Assure that all processes and service planning respects the needs, requests, and preferences of the person and occur in a timely manner which are directed towards the achievement of the person's goals and desired outcomes.
- Ensure that monitoring, service planning, and assessment is completed as specified in the HCS/SC Best Practice document.
- Resolved customer issues promptly and professionally.
Patient Intake Specialist
Ut Southwestern Medical Center
Dallas, TX
06.2021 - 09.2022
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed client's charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed client's needs and determined eligibility for intake services.
- Schedules patient care procedures accurately (procedure, exam, area or physicians referral, location, time of procedure):balances exams with patient/customer time request and provider availability
Patient Intake Specialist
Ut Southwestern Medical Center
Dallas, TX
11.2019 - 06.2021
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physician's and patients. Scheduling
- Registration
- Answered phone calls and provided new clients with the required paperwork to initiate service.
Patient Access Representative
MD Anderson Cancer Center Hospital
Houston, TX
02.2013 - 03.2018
- Demonstrated exceptional customer service.
- welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment
Patient Service Coordinator
MD Anderson Cancer Center
Houston, TX
03.2008 - 07.2008
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations
- . Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Scheduling
- Registration
Patient Service Coordinator
MD Anderson Cancer Center
06.2000 - 08.2003
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Education
BBA - Business Administration
American InterContinental University
Schaumburg, IL10.2012
Skills
- Active listening
- Organization and Time Management
- Career Development
- Self Motivated
- Data Entry
- Resource Utilization
- Family Service Plan
Timeline
Service Coordinator
My Health My Resource
11.2022 - Current
Patient Intake Specialist
Ut Southwestern Medical Center
06.2021 - 09.2022
Patient Intake Specialist
Ut Southwestern Medical Center
11.2019 - 06.2021
Patient Access Representative
MD Anderson Cancer Center Hospital
02.2013 - 03.2018
Patient Service Coordinator
MD Anderson Cancer Center
03.2008 - 07.2008
Patient Service Coordinator
MD Anderson Cancer Center
06.2000 - 08.2003
BBA - Business Administration
American InterContinental University