Joni Kanowitz

Joni is a Customer Service professional with strong experience working in a variety of call center/customer service settings as well as remotely. Proficient with MS Office Suites and learning proprietary databases quickly as well as various CRM software applications, devoted to data integrity, have strong problem-solving skills. Experienced working for large corporations via high call volumes with a focus on quality and control while delivering exceptional services. I bring to the team a strong record in relationship building. By engaging the customer in the conversation, strengthening business relationships, to generate repeat business. Thus, empowered to help the customer from the first call to the end which aids the member in making a more well-informed choice and receiving that personalized service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.