Joni Larrea

• Maintained clean, safe, and well-organized patient environment.
• Kept accurate records of patients' care, condition, and progress.
• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
• Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
• Supported office operations by expertly handling administrative needs.
• Supported patients and family members, actively listening to concerns and offering compassionate care.

• Maintained optimal supply levels to meet daily and special cleaning needs.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
• Organized and used industrial cleaning products following strict safety procedures.

● Displayed a warm and friendly , professional greeting to all residents and
guests.
● Handed customer and tenant request for information and service.
● Ensured that all customers receive the highest quality of service in a caring and
a compassionate manner .
● Exercise judgment while handling guest inquiries and respond promptly with
accurate and thorough information.
● Efficiently handled a variety of calls connecting internal and external calls with
superior phone etiquette.
● Performed all other duties as directed by immediate supervisors .