Joni Larrimer
Peytona,WV
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in the field practices and compliance requirements.
Overview
10
10
years of professional experience
Work History
Dispatcher
Coolsys, Inc.
Brea, CA
02.2015 - Current
- Received and dispatched calls for emergency services.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Participated in team meetings discussing changes in procedures or processes.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Education
Business Administration
Franklin Academy High School
Malone, NY06-1984
Skills
- Customer Relations
- Updating logs
- Improving operations
- Prioritizing calls
- Dispatching field personnel
Custom
- I have been with Coolsys/ Carolina Refrigeration Services for almost 9 years now. Starting with timesheets being entered manually weekly for 80-100 employees to taking services calls over the phone. Dispatching via email for the entire Carolina Refrigeration company was added to my duties and have been doing that up until the merge with Coolsys 2 years ago. Now I receive service calls from the local southeast customers, create calls in the call center and relieve any of the other dispatchers for breaks, vacations, or time off.
Timeline
Dispatcher
Coolsys, Inc.
02.2015 - Current
Business Administration
Franklin Academy High School
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