Joni Legg
Summersville
Summary
Dedicated Service Advisor with expertise in customer satisfaction, conflict resolution, and workflow management. Proven ability to enhance service processes and foster client trust in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Service Advisor
Northside Chevrolet GMC
08.2023 - 01.2026
- Assisted customers in understanding vehicle features and services, enhancing customer satisfaction.
- Coordinated service appointments, optimizing workflow and reducing wait times for clients.
- Provided expert advice on maintenance and repairs, increasing customer trust and retention rates.
- Managed service documentation and records, ensuring accuracy and compliance with dealership standards.
BDC Customer Service Specialist
Midstate Chevrolet & Buick
10.2019 - 08.2023
- Resolved customer inquiries and concerns through effective communication and active listening.
- Supported sales team by providing detailed product knowledge during customer interactions.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Trained new staff on company policies, systems, and customer service best practices.
Camp Ground Reservationist
Summersville Lake Retreat and Lighthouse
06.2019 - 10.2019
- Managed reservation systems to streamline guest bookings and optimize occupancy rates.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational efficiency and improve guest experiences.
- Developed training materials for new staff, ensuring consistent service standards across all interactions.
Education
No Degree - Medical Assistant
New River Community And Technical College
Summersville, WVGED -
Nicholas County High School
Summersville, WV05-1995
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Repairs scheduling
- Client rapport
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Quality control
- Records management
- Data entry
- Warranty claims process management
- Cost estimation
- Clerical support
- Progress reporting
- Mechanical aptitude
- Sales expertise
- Work order interpretation
- Conflict resolution
- Telemarketing expertise
- Bill preparation
- Work prioritization
- Service upselling
Timeline
Service Advisor
Northside Chevrolet GMC
08.2023 - 01.2026
BDC Customer Service Specialist
Midstate Chevrolet & Buick
10.2019 - 08.2023
Camp Ground Reservationist
Summersville Lake Retreat and Lighthouse
06.2019 - 10.2019
No Degree - Medical Assistant
New River Community And Technical College
GED -
Nicholas County High School