Joni Lewis
Bonney Lake
Summary
Resourceful individual offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease cost and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Production Manager
Wholesale Mortgage Direct
09.2022 - 04.2024
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in faster approvals and increased customer satisfaction.
- Reduced loan application processing time with the introduction of digital documentation management systems.
- Developed strong relationships with clients by providing timely communication and expert guidance throughout the loan process.
- Managed a diverse portfolio of loans, ensuring prompt processing and approval for clients across various industries.
- Enhanced customer service quality by addressing client concerns promptly and providing clear explanations on complex lending terms and processes.
Business Owner
JL Creations
04.2017 - 04.2023
- Developed and managed relationships with vendors and suppliers.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior products to customers.
- Generated realistic budgets based upon costs and fees for successfully operating business.
- Provided customer service on all accounts and resolved problems.
- Prepared strategies and proposed concepts for client approval.
Rural Carrier Associate
United States Postal Service, USPS
07.2020 - 11.2022
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Maintained records on customers with mail forwarding and change of address requests.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
Cheer Director - Volunteer
Wolfpack Football And Cheer Association
10.2018 - 11.2020
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
- Collaborated with Wolfpack President to identify areas in need of improvement and implement solutions.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
- Updated and maintained database systems, files, inventory, and mailing lists.
- Successfully planned and executed multiple meetings and events per year, ranging from 8 to 500 attendees.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Home Health Manager
Woods Home
02.2012 - 05.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Supervised daily activities and provided assistance to staff.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Managed a team of healthcare professionals, ensuring efficient scheduling and high-quality patient care.
Education
Communications
Pierce College
Puyallup, WATacoma Community College
Tacoma, WAHigh School Diploma -
Eatonville High School
Eatonville, WA05.1999
Skills
- Reliable and Punctual
- Self-Motivated
- Flexible and Adaptable
- Staff Scheduling
- Team Collaboration
- Attention to Detail
- Record Sorting and Filing
- Time Management
- Problem Solving
- Multitasking and Prioritization
- Quality Assurance
Timeline
Production Manager
Wholesale Mortgage Direct
09.2022 - 04.2024
Rural Carrier Associate
United States Postal Service, USPS
07.2020 - 11.2022
Cheer Director - Volunteer
Wolfpack Football And Cheer Association
10.2018 - 11.2020
Business Owner
JL Creations
04.2017 - 04.2023
Home Health Manager
Woods Home
02.2012 - 05.2019
Communications
Pierce College
Tacoma Community College
High School Diploma -
Eatonville High School
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