Joni Malena
Amarillo,TX
Summary
Seeking an opportunity for employment in a goal driven, demanding, and high paced company. Experienced Assistant Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Administrator
Eric Crawford, DDS
2020.07 - Current
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Financial/Insurance/Schedule Coordinator/Assistant Manager
Texas Denture Clinic
2016.04 - 2020.07
- Submit all Insurance Claims in a timely manner
- Follow-up and collect on all Insurance Claims
- Answer all incoming calls on a multi-line phone system, checking in & out patients, making sure all patients are rescheduled for pending treatment or recall
- Responsible for daily schedule, surgery schedule, all consents, making all appointments
- Processing End of Day reports, deposits, & claim reports.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored AO4 surgeries, knowledgeable in implants, and helped coordinate surgeries
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
- Coordinated diagnostic data for proper clearance prior to surgery.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Assistant Community Director/Leasing
FPI Management
2015.08 - 2016.04
- Month end accounting procedures
- Walking apartments upon move out, assessing damages; deposit accountings
- Handling resident issues, finding resolution quickly to ensure resident satisfaction
- Ensuring property is properly maintained per policy
- Delinquency, collecting and keeping it under the company's policy percentage or better
- Skilled Leasing, approving applications, qualifying residents, move-ins
- Invested in achieving property/management and ownership goals
- Assist the Community Director in anything needed.
Property Manager
BH Management Services
2011.12 - 2015.06
- Assistant Manager
- In charge of accounts receivables, payables, resident move-ins
- Month end accounting procedures
- Walking apartments upon move out, assessing damages; deposit accountings
- Handling resident issues, finding resolution quickly to ensure resident satisfaction
- Ensuring property is properly maintained per policy
- Weekly, Monthly reports to ownership/corporate
- Skilled Leasing, Approving applications, qualifying residents
- Invested in achieving property/management and ownership goals.
Education
Some College (No Degree) - Business
Amarillo College
Amarillo, TXGeneral Education Diploma -
Canyon High School
Canyon, TX01.1999
Skills
- Proficient in Many Computer Programs - Eaglesoft, PreXion, Dentrix, Microsoft Office Suite, etc.
- Professionalism
- Great Customer Service Skills - Personal interaction with variety of people
- Dependable
- Multi-tasker
- Scheduling
- Team Collaboration
- Eye for detail
References
References Upon Request
Certification
HIPAA & OSHA Certified
CPR Certified
Timeline
Business Administrator
Eric Crawford, DDS
2020.07 - Current
Financial/Insurance/Schedule Coordinator/Assistant Manager
Texas Denture Clinic
2016.04 - 2020.07
Assistant Community Director/Leasing
FPI Management
2015.08 - 2016.04
Property Manager
BH Management Services
2011.12 - 2015.06
Some College (No Degree) - Business
Amarillo College
General Education Diploma -
Canyon High School
HIPAA & OSHA Certified
CPR Certified
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