Joni McNicholas
Summary
Personable and organized individual with excellent communication and multitasking abilities. Knowledge of medical terminology and office procedures, proficient in scheduling appointments and managing patient records. Committed to ensuring efficient office operations and high-quality patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
File Organizer
Staffer's Inc.
10.2024 - 01.2025
- Reorganized existing archives based on updated categorization guidelines, streamlining access for authorized personnel.
- Developed a file retention schedule to manage document lifecycle and support the timely disposal of outdated records.
- Contributed to cost reduction efforts by optimizing storage solutions and eliminating unnecessary expenses related to physical materials.
- Maintained high levels of accuracy in data entry tasks, ensuring the integrity and reliability of information contained within both physical and digital filing systems.
- Actively participated in process improvement initiatives related to document handling, sharing insights gleaned from day-to-day activities with colleagues and supervisors alike.
Counselor Assistant
Mississippi Department of Rehabilitation Services
08.2023 - 11.2023
- Maintained confidentiality of sensitive client information by adhering strictly to established privacy guidelines and ethical standards at all times.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained comprehensive client files according to program standards and physician requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
GRA
Margaritaville
06.2023 - 07.2023
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
GRA
Courtyard by Marriott
01.2023 - 03.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
Village Cleaners
01.2020 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Dry Cleaning Attendant
Budget Cleaners
11.2018 - 08.2019
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
- Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
- Streamlined the sorting process, ensuring accurate categorization of garments based on fabric type and cleaning requirements.
- Promoted a positive work atmosphere by collaborating effectively with team members during busy periods or staff shortages.
- Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
Residential housekeeper
Self Employed
07.2014 - 10.2018
- Ensured timely completion of all housekeeping duties by effectively managing time and prioritizing tasks according to client needs and preferences.
- Conserved resources through eco-friendly practices such as using non-toxic cleaning solutions and minimizing water waste during routine tasks.
- Increased efficiency in housekeeping tasks by implementing a well-organized cleaning schedule.
- Maximized client satisfaction by promptly addressing any special requests or concerns related to their home''s cleanliness.
- Safeguarded the privacy of residents by adhering to strict confidentiality guidelines regarding personal belongings and information encountered during daily duties.
- Demonstrated adaptability in adjusting to unique requirements or preferences from different clients while maintaining consistent quality standards in services provided.
Education
Associate of Science - Health Administration
Colorado Technical University
07-2024
Skills
- Time management
- Electronic health records
- Appointment coordination
- OSHA compliance
- EMR software
- Problem-solving
- Attention to detail
- Multitasking and organization
- HIPAA regulations
- Medical terminology
- Clinical and administrative support
- Electronic file conversion
Certification
OSHA 10 Hour
OSHA 30 Hour
Timeline
File Organizer
Staffer's Inc.
10.2024 - 01.2025
Counselor Assistant
Mississippi Department of Rehabilitation Services
08.2023 - 11.2023
GRA
Margaritaville
06.2023 - 07.2023
GRA
Courtyard by Marriott
01.2023 - 03.2023
Manager
Village Cleaners
01.2020 - 11.2022
Dry Cleaning Attendant
Budget Cleaners
11.2018 - 08.2019
Residential housekeeper
Self Employed
07.2014 - 10.2018
Associate of Science - Health Administration
Colorado Technical University
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