Joni Neustel

• Resolve problem tickets to resolve user issues.
• Provide client support on system operation and troubleshooting.
• Plan computer systems using information engineering, data modeling, and structured analysis.
• Perform system analysis, documentation, testing, implementation, and user support for platform transitions.
• Enhance interfaces to promote better functionality for users.
• Conduct system analysis and implementation to maintain and improve computer systems.
• Investigate system issues and implemented resolutions to reduce downtime.
• Diagnose, troubleshoot and resolve network and system problems.
• Resolve malfunctions with systems and programs through troubleshooting.
• Collaborate with directors, operations and providers to enhance functionality for admissions, discharges, transfers and real time eligibility.
• Lead for Grande Central, Prelude, and Real Time Eligibility for Epic Upgrades.
• Top 5% in successful resolution of user tickets

• Development of new Rural Health Clinics, ensuring that implementation strategies are complete and program standards are met.
• Obtained first Accreditation for new Rural Health Clinic without deficiencies.
• Provide oversight for 5 Rural Health Clinics, ensuring compliance with all Medicare/Medicaid rules and regulations as well as survey readiness.
• Identifies industry trends, effectively analyzes data, research, and provides solution to problems.
• Leads organizational change and project oversight.
• Supervision of EOCCO, MIPS, PCPCH, RHC and other projects.
• Responsible for supervision and support for clinic workgroups.
• Incorporate Lean Six Sigma Principles and implement A3 projects to identify bottlenecks and streamline efficiency within outpatient clinics.
• Manage quality and production bonuses for 58 providers.
• Assist with provider recruitment and employee satisfaction.
• Quality Metric reporting for MIPS and EOCCO.
• Audit and monitor using data from Epic, Arcadia, and Clarity to ensure accuracy and identify trends.
• Develop, implement, and maintain policies and procedures.
• Report building and writing; Clarity, Slicer Dicer, Reporting Workbench
• Retained and/or expanded responsibilities from Provider Services Coordinator position.
• Create reports, data analysis, and value stream mapping with short deadlines.
• Established clear performance metrics to track program success, enabling data-driven decision-making processes.

• Worked closely with Senior Director Provider Services in handling administrative and executive support related tasks.
• Assisted with Provider Incentives; 45 providers.
• Coordinated meeting arrangements.
• Prepared monthly reports for EOCCO, MIPS, PCPCH, and other projects.
• Prepared reports for quality reporting.
• Kept accurate, concise meeting minutes as requested.
• Assisted with grant writing and maintained grant requirements.
• Retained and/or expanded duties from Clinic Services Administrative Secretary.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated records and files to maintain document compliance.
• Provided administrative support for over 40 Provider Incentives.
• Maintained staff meeting agendas and minutes.
• Performed secretarial duties for department managers and Director of Clinic Services.
• Supported clinic management with development and implementation of Performance Improvement Projects.

Solicit new business, maintained current clients, reviewed polices, explained coverage, matched client's needs with coverage, received payments, assisted with claims, addressed underwriting concerns, worked with time sensitive accounts professionally and accurately.

Accomplishments:

• Obtained CISR designation within 6 months; 3 year course
• Top producing personal lines agent for all offices for 2015, 2016, and June of 2017.
• Created Triple G Fun Run to promote healthy lifestyles and increase health care insurance options.

Scheduled clients, solicited business, cross soled needed repairs to clients, maintained client relationships, use of all office equipment, ordered and tracked parts, managed up to 3 technicians, met monthly goals, and prepared deposits.

Accomplishments:

• Created and implemented customer loyalty program.
• Increased customer retention.
• Analyzed technician efficiency.

Handled day to day operations, budgeting, human resources, fundraising, grants, community relations, and collaborated with other entities to improve funding. Created and implemented educational program and summer camps with limited resources to local schools and youth in Union County.

Accomplishments:

• Implemented new adoption programs, promotions, and increased animal placement by 40% within 2 years.
• Successfully increased grant opportunities and monies.
• Increased pubic and business relations.
• Created and successfully implemented Dog Bite Safety Program in local schools.
• Designed and managed summer camps for 3 years.
• Developed plans for certification of canine assistance for school programs.