Joni Perry

Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve complaints in a timely manner. Opened billing inquires for card members. Resolved complex problems by working with other departments to provide solutions that meet customer needs.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Documented conversations with B2B customers to track requests, problems and solutions. Fielded customer complaints and queries, fast-tracking them for problem resolution.

Took inbound calls from travel agents and direct guests setting up their vacations. Helped find cruises for clients. Used the reservations system to book cruises. I was a top performer in this position for sales 2 months in a row. This was a remote position.

Took phone calls, emails, and chats. Set up refunds for lost or damaged items. Provided technical support for the website and Amazon devices. This was a remote position.

Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.