JONI RESILARD
Customer Service
Lewes,Delaware
Summary
Retired nurse seeking to continue to help people in a customer service capacity with problem solving, education, wellness, appointment setting. I desire remote work as I have excellent organizational skills and can work independently. Seeking part time work or full time employment.
Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
RN Telehealth Care Coordinator
Veteran's Health Administration (VA)
Gainesville, Florida
05.2003 - 08.2023
- Remote telehealth nursing for a set panel of veterans to help them achieve wellness goals with their health disease management problems, which would improve their lifestyles, educate wellness practices, reduce hospitalizations and achieve better insight for prevention of comorbidities. Case manager liaison.
- Assessed patient health and developed individualized care plans accordingly.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
- Collaborated with physicians in developing patient-specific treatment plans.
- Responded quickly to life-threatening situations by providing appropriate interventions.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
- Counseled patients on lifestyle changes that could improve their overall health outcomes.
- Advised family members on the best course of action for their loved ones' healthcare needs.
- Managed complex cases involving multiple diagnoses or treatments.
- Provided emotional support to families facing difficult decisions about a loved one's care.
- Worked closely with other healthcare professionals to coordinate patient care.
- Identified potential safety hazards in the environment or among patients' behaviors.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Education
Master's - Nursing
University of Phoenix
05.2010
Skills
- Organizational skills
- Computer knowledge
- People contact
- Educational skills
- Problem solving
- Escalation
- Appointment review
- Supply ordering
- Medication management
- Service coordination
- Follow-up
- Health Promotion
- Compassion and Empathy
- Community health
- Care Planning
- Electronic Health Records Management
- Health care consultation
- Patient Management
- Chronic Disease Management
- Medical assessment
- Appointment Scheduling
- Data Collection
- Case Management
- Diabetes management
- Emergency Response
- Culturally-sensitive care
- Patient Assessments
- Patient Counseling
- Strong medical ethic
- Patient Assessment
- Epic EHR Management
- Licensed RN
- [Software] use
- Emotional Intelligence
- Medical Laboratory Procedures
- Evaluations
- Documenting vitals
- Patient Evaluation
- Community advocate
- Emotional awareness
- Patient Monitoring
- Patient education and counseling
- Relationship Building
- Coordinating referrals
Timeline
RN Telehealth Care Coordinator
Veteran's Health Administration (VA)
05.2003 - 08.2023
Master's - Nursing
University of Phoenix
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