Joni Rundblom
Danville,IL
Summary
Experienced and detail-driven IT Specialist providing support in the Department of Veterans Affairs Office of Information and Technology (OIT) with an extensive knowledge of Veterans Health Information Systems and Technology Architecture (VistA), CPRS, and enterprise clinical application support. Proven success providing high-level support for end users, resolving complex application issues, managing patch deployments, and ensuring system integrity across multidisciplinary clinical environments. Skilled in system configuration, user training, and supporting health IT programs in accordance with VA and federal standards. Committed to ensuring seamless healthcare delivery through secure and stable clinical systems. Proficient in resolving complex hardware/software issues, managing end-user devices and network connectivity, and ensuring cybersecurity compliance. A technical leader in customer service, configuration management, and IT lifecycle support with a mission-focused, results-driven approach.
Overview
17
17
years of professional experience
Work History
IT Specialist (LEAD)
Department of Veterans Affairs Office of Information and Technology (OIT)
04.2019 - Current
- Diagnose and resolve technical issues from end users across desktop, laptop, mobile, and peripheral systems
- Support a variety of endpoint devices and implement standard baseline configurations using VA-approved tools
- Deploy software patches and configuration updates across devices, ensuring compatibility and compliance with agency standards
- Utilize diagnostic tools and system logs to isolate system failures and resolve advanced software/hardware conflicts
- Recommend and implement system configuration improvements based on usage trends and performance analysis
- Trained and provides training to staff for ePAS access requirements
- Assist with the deployment, retirement, and disposal of equipment, ensuring data sanitization per VA policy
- Provide desk-side and remote technical support for employees and stakeholders across VA medical facilities
- Train users on hardware/software usage and lead knowledge-sharing sessions for junior IT Specialists
- Maintain accurate entries in incident tracking systems and ensure compliance with ITIL-based helpdesk workflows
- Participate in project coordination for new software rollouts, end-user upgrades, and IT infrastructure changes
- Ensure proper labeling, cable management, and cleanliness of telecommunications equipment and closets
- System Steward for eMASS security system for local OIT site, assist with POA&M creation and obtain artifacts on a regular basis
VistA Application Specialist / IT Specialist (Application Support)
Department of Veterans Affairs
04.2013 - 03.2019
- Provide Tier II support and technical oversight for the VistA system, CPRS, and related clinical modules, ensuring availability, functionality, and performance across medical center operations
- Administer, troubleshoot, and maintain menu trees, user parameters, and access controls in VistA to meet clinical workflow needs and system security standards
- Support multi-disciplinary clinical modules including OE/RR, Lab, Pharmacy, Radiology, Nursing, Surgery, Imaging, BCMA, Scheduling, and Mental Health
- Manage KIDS/Kernel Installation processes for patch deployments; coordinate testing, validation, and rollout with clinicians, OIT, and business stakeholders
- Assist with new application implementations and system upgrades; evaluate impact on clinical services and ensure successful integration with legacy systems
- Act as liaison between clinical departments, biomedical engineering, and OIT to ensure device/software compatibility and resolution of data flow issues (e.g., HL7 interface issues)
- Conduct system audits, validate permissions, perform data integrity checks, and document configuration baselines to meet OIG, VA OIT, and compliance guidelines
- Maintain documentation of known issues, resolutions, and SOPs in internal knowledge bases and contribute to end-user education and training programs
- Configure and troubleshoot medical device networks involving switches, routers, VLANs, IP schemas, DICOM/HL7 protocols, and ACLs to ensure data integrity and clinical uptime
- Apply Medical Device Isolation Architecture (MDIA) principles to segregate sensitive clinical networks and ensure VA cybersecurity compliance
- Administer OS and software installations on networked clinical systems, manage software patches and antivirus definitions, and create system recovery protocols
- Collaborated with Biomed for PACS system-wide upgrade (AGFA), coordinating clinical access and minimizing downtime to zero
IT Specialist (Customer Support)
Department of Veterans Affairs
10.2008 - 04.2013
- Delivered Tier I/II technical support for staff across clinical and administrative departments, providing on-site and remote troubleshooting for desktops, laptops, VoIP phones, printers, and mobile devices
- Installed, configured, and maintained standard VA-approved hardware and software across a multi-vendor environment; ensured compatibility with VA standards and security policies
- Diagnosed and resolved technical issues using VA’s IT ticketing system escalating advanced issues to senior IT specialists when necessary
- Provided user account administration and access provisioning through Active Directory and VA applications; resolved permission and access issues within established protocols
- Coordinated and completed Moves, Adds, and Changes mac addresses tool for end-user devices, including port configuration, network printer setup, and telephony adjustments
- Supported patch management, software updates, and baseline compliance checks in accordance with VA cybersecurity guidelines
- Conducted inventory audits (EIL’s), updated asset management databases (e.g., AEMS/MERS), and ensured proper decommissioning and surplus of outdated systems
- Participated in emergency preparedness initiatives including disaster recovery support and contingency plan testing
- Provided one-on-one and group training to end users and junior IT staff on system usage, ticket submissions, and IT security best practices
Education
Bachelor of Science - Information Technology/Media Design
Franklin University
Columbus, OH05.2016
Microsoft Certified Desktop Support Technician - undefined
07.2006
Microsoft Certified Professional Certification -
07.2006
Associate of Applied Science Degree - Software Specialist Major
Danville Area Community College
Danville, IL05.2002
Skills
- Technical Troubleshooting & Root Cause Analysis
- User Support & Communication
- Software Deployment & Patch Management
- System Configuration & Baseline Management
- Cybersecurity & Data Protection
- Process Documentation & Compliance
- Collaborative Problem Solving
Tools Systems Platforms
Windows 10/11, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022, Microsoft 365, Microsoft Exchange, Active Directory, ServiceNow, VA-approved Commercial Off The Self (COTS) applications, Laptops, Desktops, Tablets, Printers, VoIP phones, iPhone, VTC systems, TCP/IP, DNS, DHCP, VLANs, Patch panels, Cabling, BitLocker, VPN, VA cybersecurity policy, Data sanitization processes, Imaging tools, Remote desktop software, Diagnostic toolkits
Other Qualifications
- Experience supporting VHA systems and operations across inpatient, outpatient, pharmacy, and emergency settings.
- Deep knowledge of VA policies, patch testing protocols, OIT coordination processes, and application lifecycle management.
- Comfortable collaborating with clinicians, medical center directors, and multi-disciplinary teams.
- Strong communication skills; capable of translating complex technical problems into user-friendly resolutions.
Professional Highlights
- Successfully led the local deployment and validation of CPRS GUI updates across 500+ workstations with zero downtime.
- Successfully led the SAVD Information Security audit in August 2024 to obtain highest hospital site score in VA.
- Streamlined lab-to-provider order communications by revising OE/RR workflows and improving user training for Winscribe.
- Partnered with biomedical engineering to integrate imaging systems with VistA Imaging and resolve data issues for AGFA integration.
- Recognized with merit performance increase for superior support during DECC Migration to a national datacenter and regional support.
Timeline
IT Specialist (LEAD)
Department of Veterans Affairs Office of Information and Technology (OIT)
04.2019 - Current
VistA Application Specialist / IT Specialist (Application Support)
Department of Veterans Affairs
04.2013 - 03.2019
IT Specialist (Customer Support)
Department of Veterans Affairs
10.2008 - 04.2013
Microsoft Certified Desktop Support Technician - undefined
Associate of Applied Science Degree - Software Specialist Major
Danville Area Community College
Bachelor of Science - Information Technology/Media Design
Franklin University
Microsoft Certified Professional Certification -
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