Joni Scharfenberg

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• See attached job description

• Operated point-of-sale systems to process transactions efficiently.
• Kept accurate records of sales transactions throughout the day.
• Organized and set up market booth with displays, signage, and products.
• Adhered to food safety regulations when handling and displaying food items.
• Followed proper sanitation procedures while handling food items

Owned and operated Jenny M Farms

• Developed story ideas and conducted research to support stories.
• Interviewed relevant sources for articles.
• Edited content for accuracy, clarity and brevity.
• Fact-checked quotes from sources used in articles.
• Interviewed sources, contacts and leads to gather information for stories.
• Developed and pursued stories independently and for assignment, covering range of topics and events.

• Developed story ideas and outlines, pitching them to editors or clients for approval.
• Researched topics such as current events, trends, people profiles, lifestyle issues and entertainment news.
• Interviewed subject matter experts to obtain accurate information for feature stories.
• Proofread and corrected errors prior to publication.
• Submitted drafts to editors in accordance with deadlines.

• Developed and maintained relationships with clients to ensure repeat business.
• Identified target markets and developed strategies to reach them.
• Generated leads through cold calling, emails, direct mailings.
• Prepared presentations and proposals for prospective customers.
• Set up meetings with potential clients to discuss advertising solutions.
• Responded promptly to customer inquiries via phone or email.
• Managed and retained existing client accounts.