Joni Stevens
Altoona,PA
Overview
33
33
years of professional experience
Work History
Auto Parts Manager
Blaise Alexander Chevrolet
09.2022 - 03.2024
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Evaluated employee performance regularly; provided constructive feedback aimed at professional growth.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Trained new employees in company procedures, ensuring a well-prepared workforce for peak performance.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Auto Parts Manager
Dean Patterson
08.2020 - 09.2022
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Evaluated employee performance regularly; provided constructive feedback aimed at professional growth.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
- Oversaw budget management for the auto parts department, minimizing expenses while maximizing profits.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Optimized warehouse layout for improved workflow and easier access to frequently requested items.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Monitored and evaluated supplier performance to maintain quality of parts.
Auto Parts Manager
Ciocca Dealerships
08.2011 - 03.2020
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
- Maintained accurate records of transactions, invoices, purchase orders, and returns for easy reference and proper documentation.
- Developed strong relationships with clients and vendors, fostering long-term partnerships.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Streamlined order processing for faster customer service and increased client satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Auto Parts Manager
Fiore Toyota
09.1991 - 03.2011
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Negotiated with suppliers to secure favorable pricing, improving the company''s bottom line.
- Enhanced inventory management by implementing effective organization and tracking systems.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
- Coordinated with other departments within the company for smooth cross-functional operations.
- Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
- Trained new employees in company procedures, ensuring a well-prepared workforce for peak performance.
- Optimized warehouse layout for improved workflow and easier access to frequently requested items.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Natrona High School
Casper, WYSkills
- Parts Ordering
- Customer Service
- Improving customer satisfaction
- Inventory
Timeline
Auto Parts Manager
Blaise Alexander Chevrolet
09.2022 - 03.2024
Auto Parts Manager
Dean Patterson
08.2020 - 09.2022
Auto Parts Manager
Ciocca Dealerships
08.2011 - 03.2020
Auto Parts Manager
Fiore Toyota
09.1991 - 03.2011
High School Diploma -
Natrona High School