Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Accomplishments
Intermediate painter/artist
Work Availability
Timeline
Hi, I’m

Joni Swaney

Kingwood,WV
Don't Tell Me, Show Me your True Self.
Joni Swaney
Joni Swaney

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level to mid to more advanced opportunities in reception work as well as in any front desk, courier, cash handling or casino career that requires less demand on my flat feet and more emphasis on your Company.

Hardworking and reliable with strong ability in learning quick and efficiently. . Offering dedication and loyalty. Highly organized, proactive and punctual with team-oriented mentality, but can also perform well alone. Ambitious, career-focused job seeker, anxious to obtain an entry-level receptionist position to help launch career while achieving company goals.

Overview

15
years of professional experience
5

Law and Health Certifications

1

CMT License

Work History

Stacey's hot spot
Kingwood, WV

Lottery Attendant
01.2017 - 04.2023

Job overview

  • Collected money for games merchandise and provided customers with drinks and correct change.
  • Processed payments using cash register.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Scanned winning tickets to calculate payouts.
  • Assisted patrons with jackpot payouts.
  • Cleaned and maintained slot machines and equipment to minimize downtime.
  • Answered questions about gaming rules and policies.
  • Converted currency into requested combinations of bills and coins.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Supported guest play needs by providing change and exchanging larger bills.
  • Resolved slot machine tilts and coin jams.
  • Reported underage gambling, intoxication or disruptive behavior.
  • Inspected equipment to maintain proper working conditions.
  • Described and explained games available to potential customers to attract new players.
  • Enforce safety rules and casino policies to maintain order.
  • Engaged interest and sold products by providing customers with information needed to make product-related decisions.
  • Maximized team performance and bottom-line profitability by training multiple new recruits on money handling, company policies and procedures.
  • Completed adjustments and minor repairs on casino floor equipment.
  • Monitored casino operations and patron behavior for suspicious activity.
  • Greeted casino patrons and offered to provide hotel information or directions.
  • Notified security staff of suspected cheating, fraud and security concerns.
  • Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.

Appalachian Crossroads
Oakland , MD

Certified Medical Technician
10.2022 - 10.2022

Job overview

  • Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
  • Monitored patients for medical changes and reviewed and revised care plans accordingly.
  • Observed and recorded vital signs and reported changes to physicians or nurses.
  • Supported healthcare teams in consistently delivering timely and quality care according to company standards.
  • Monitored medical supply inventory to ensure consistent availability of critical items.
  • Adhered to all safety and infection control precautions and regulations.
  • Protected patients and employees by adhering to infection-control and hazardous waste policies.
  • Reported safety hazards to supervisors, removing risk and promoting workplace safety.
  • Cleaned and sterilized laboratory equipment to prevent cross-contamination.
  • Maintained laboratory supplies inventory by checking stock to determine inventory level.
  • Managed inventory purchasing, organization and tracking.
  • Recorded number of tissue blocks and verified proper identification and labeling.
  • Provided excellent patient support and care to patients and families.

Valley Health Care
Morgantown, WV

Residential Assistant
07.2014 - 10.2015

Job overview

  • Responded to crises within building quickly to reduce potential for harm.
  • Mediated conflicts among residents and immediately notified supervisors or escalated conflicts.
  • Maintained clean and sanitary living environment for residents.
  • Transported clients to recreational and leisure activities.
  • Assisted with support services and coordinated activities and resident programming.
  • Participated in departmental, organizational and community meetings.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Assisted students as in developing interpersonal skills and individual responsibility.
  • Taught independent living skills to assist individuals with completing day-to-day tasks.
  • Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.
  • Maintained behavior management checklist and recorded daily data.
  • Used educational approach to address students about policies and behavior.
  • Administered and recorded medication distribution according to policy.
  • Participated in staff selection and recruitment and attended leadership and training development opportunities.
  • Motivated clients to participate in new activities to broaden skills.
  • Collaborated with day services to coordinate clients' at-home program for continuity of care.
  • Worked closely with clients in vocational adjustments to acquire desirable work habits.
  • Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures.
  • Advised and referred students to appropriate resources in personal, social and academic matters.
  • Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.
  • Reported illnesses, emergencies and crisis situations immediately to LPN or Nurse on Duty for assistance.
  • Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.
  • Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
  • Assisted students in planning and meeting program service goals by organizing community service and fundraising opportunities.
  • Taught students proper usage of firefighting equipment and evacuation procedures for crisis preparation purposes.

Northumberland County Prison
Sunbury, PA

Correctional Officer
05.2013 - 02.2014

Job overview

  • Studied law, psychology, psychology in the work force, sociology, first aid CPR epi pen, annaphalatic
  • Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced the laws of the prison and ordinances
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Inspected cells and conducted random searches of common areas.
  • Performed surveillance using basic, static, mobile foot and vehicle, advanced surveillance and personal security techniques.

Beckys
Kingwood, WV

Lottery Attendant/Bartender/Waitress
03.2010 - 03.2013

Job overview

  • Same as Stacey"s Hot Spot but, bartended and waitressed also.

  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Informed customers of daily specials and signature menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Responded to ad hoc cleaning duties at end of shift.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

Pace Enterprises Of West Virginia Inc
Morgantown, WV

Job Coach
02.2023 - 04.2023

Job overview

  • Guided clients in learning to complete job tasks to develop motivation and skills.
  • Traveled to work locations to provide hands-on training, direct supervision and support to participants.
  • Implemented strategies to foster client's abilities, increasing independence across settings.
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Assisted participants in achieving highest level of independent functioning while receiving services.
  • Delivered training using multiple methods to reach diverse learning styles.
  • Mentored program participants by answering questions and directing throughout work shift.
  • Gathered work behaviors and productivity data to fulfill reporting requirements.
  • Stayed informed of current wage trends and job coaching techniques to optimize job placement opportunities.
  • Supported participants to assist in achieving vocational and non-vocational goals.
  • Reviewed intake, service plan and supported documentation to assist participants.
  • Worked with individuals to complete application documents for relevant vocations.
  • Worked with staff to develop, monitor and resolve skills training or vocational issues.
  • Gave consultations to employed clients wishing to change jobs.
  • Maintained comprehensive database and file systems of supporting document, test scores and history information.
  • Integrated current job search knowledge and technologies into training and manuals.
  • Updated and improved core guidelines, procedures and tracking programs.
  • Screened referrals to identify program and service options.
  • Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Established contacts with employers to create internship and employment opportunities for students.
  • Maintained accurate and complete student records required by laws, district policies and administrative regulations.
  • Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Observed students during classroom activities to evaluate students' performance, behavior and social development.
  • Instructed individuals in job search and application strategies, resume writing and interview skills.
  • Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment.
  • Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
  • Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
  • Established and supervised peer-counseling and peer-tutoring programs.
  • Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
  • Referred students to degree programs based on interests, aptitudes or educational assessments.
  • Provided crisis intervention to students dealing with difficult situations at school.
  • Established and enforced administration policies and rules governing student behavior.
  • Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
  • Referred to tests, records and interviews to evaluate students' or individuals' abilities and interests.
  • Directed and participated in recruitment and enrollment activities.
  • Directed and participated in recruitment and enrollment activities.dr of hers, because of the contract my company had with the company she was dishwashing for, I was made to dishwash for 4 hours every day 5 days a week until my work found a replacement, however, my supervisor took advantage of the situation and myself and 1 month into the agreement had not even looked for a replacement, after telling her my flat feet and broken ankle disabled me from performing the duties.

Arrowhead Marketing
Oakland, MD

Cashier
03.2023 - 05.2023

Job overview

  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • I did not work here long because it was a 7 to 9 hour shift with one half hour break. It was very fast paced and after standing, lifting, bending and twisting on my flat feet and broken ankle and fibromyagia along with hemochromotosis, my health could not stand up to standing all day going 4 to 6 hours before my break every day. Management would not allow more breaks or a stool.

Education

ANSI National Accreditation Board
Maryland

Food Handler's Card from Food Safety
04.2023

University Overview

  • Issue date April 22, 2023 valid for 3 years

Pace Enterprises
Morgantown, Wv

Mandt Training Certificate from Health Care
04.2023

University Overview

  • Relational: Building Healthy Relationships, Building Healthy Communication, Building Healthy Conflict Management Skills
  • Student Mandt ID: S 23 WV 575743 R 0224 expires on February 29, 2024

Maryland Board of Nursing
Oakland, Md

Medication Technician from Health Care
09.2022

University Overview

Medication Technician Lic # MTO153379 valid until 5/28/2024

Garrett Community College
McHenry, Md

Certificate in Human Services from Law Enforcement
06.2002

University Overview

  • Additional Coursework in Psychology, Sociology, First Aid, CPR, Art, Technical Writing.
  • Trip to Smithsonian
  • Three (3) Days field shadowing with the Fire Marshall of Garrett and Allegheny County.
  • Essay on "Sexual Harassment in the Work Place"
  • Essay on "Why or why not to trust lie detectors"Essay on "How Drug tests in the work place aren't always accurate. I've tested positive for cocaine, I have never even seen it in person before!"

Preston High School
Kingwood, WV

Certificate in retail, merchandise and advertising in General from Retailing, Merchandising And Advertising
06.1994

University Overview

  • Additional Coursework in Worked in the school's store 10th, 11th, and 12th grade. Sold merchandise, folded and hung clothing, wrapped presents, designed the store window, inventory,
  • Additional Coursework in had to take a long test at the end of the third year (senior year). passed it and received a certificate but have lost it through the years moving,,
  • Deca club Member, all three years
  • art
  • waiter/waitressing
  • Teen parenting ( became a mother in December my senior year)

American Red Cross
Morgantown, WV

CPR FIRST AID from Adult First Aid/CPR W Anaphylaxis And Epinephrine

University Overview

  • Adult First Aid/CPR w Anaphylaxis and Epinephrine Auto-injector Admisistration
  • two years
  • Certificate Id; 014R1lG

Skills

  • Customer Service
  • Time Management
  • Organizational Skills
  • People Skills
  • Budgeting
  • Developmental Disabilities Experience
  • Case Management
  • Mentoring
  • Analytical thinking
  • Certifications and Licenses
  • Crisis Prevention Intervention (CPI)
  • Excellent Problem Solver
  • Restraint Techniques
  • Ethical Standards of Conduct
  • File and Record Maintenance
  • Non-Violent Intervention
  • First Aid and CPR Certified
  • Emotional and Social Support
  • Emotional Intelligence
  • HIPAA Compliance
  • Cash Handling
  • POS Systems
  • Policies and Procedures
  • Reliable and Responsible
  • Inventory Stocking
  • Payment Processing
  • Gift Wrapping
  • Problem Solving
  • Complaint Resolution
  • Honest and Ethical
  • Staff Supervision
  • Cash Register Operations
  • Customer Relations
  • Honest and Dependable
  • Detail-Oriented
  • Problem-Solving
  • Cash Drawer Balancing

Certification

  • Law Enforcement, Garrett College McHenry Maryland Human Services Certificate -2002
  • CMT (Certified Medication Technician) Maryland Board of Nursing Sept 22 thru sept 24
  • First Aid/CPR anaphylaxis and epipen admin Red Cross April 23 april 24
  • First Aid/CPR AED Adult and child infant 9-22 NationalCPRFoundation ID#15224
  • Bloodborne Pathogens Training certicate ID#014R1F
  • Retailing, Merchandising and Advertising Preston High School 92-94 Certificate
  • Mandt Training Certificate Pace Enterprises April 23

Additional Information

  • Willing to relocate: Anywhere with warmer weather. No cold places. Authorized to work in the US for any employer. No DUI's, tickets or drug problems, clean background and proud of it. I will submit to a drug test, however it does not mean i believe in them. I have personally failed one myself, testing positive for cocaine in 1999 and still to this day, I have only seen the drug in my law classes in college, in books and on t.v. I have also tested positive for various other substances without having had heard of the drug. I have done research because of this and have found the probability of all the motren , tylenol, allergy, sinus, leg cramp, and natural herbs such as ashwanda, horney goat weed, combinations was likely. So as a declaration, I am a pro marijuana user for anxiety, stress and sleep, i use it as a medication and maturly, i do not go to a job high nor do i a "stoner" I am a mature 47 year old, mother, grandmother, wife and i am a hard working dedicated woman who has somse health issues : hemochromotosis, chronic fatigue, chronic pain, flat feet, a port, to name a few. I work hard, i'm honest and loyal. If you give me a chance to learn the new computer systems, i promise to give you a responsible dedicated employee you can count and rely on. I call myself a conservative liberal but i am an honest good woman who has been through more abuse then anyone could imagine and came out strong and determined!

Accomplishments

  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with numerous new clients and kept players and customers coming back for 13 years in the slot machine (hot spot, small casino 10 machines)
  • As a Correctional Officer, I was called off my block multiple times to intervene and deesculate an inmate who would be irate, I was exceptional at this skill and had many inmates claim myself as being part of their motivation to get clean and better themselves. I, to this day, still keep contact with some of my inmates who have reformed.
  • Raised 6 kids, three of my own, two which are CNA's and two have children of their own.
  • I have been through molestation, rape, and mental and physical abuse and i am not a drug addict nor alcohol, This, to me, is a HUGE accomplishment.

Intermediate painter/artist

  • Will paint, draw or create any ideas or plans, decorations or anything creative.
  • Will refurbish furniture if necessary
  • Will Write funny, romantic rhythmic poems or advertisements
  • Crafty in multiple areas
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

Arrowhead Marketing
03.2023 - 05.2023

Job Coach

Pace Enterprises Of West Virginia Inc
02.2023 - 04.2023

Certified Medical Technician

Appalachian Crossroads
10.2022 - 10.2022

Lottery Attendant

Stacey's hot spot
01.2017 - 04.2023

Residential Assistant

Valley Health Care
07.2014 - 10.2015

Correctional Officer

Northumberland County Prison
05.2013 - 02.2014

Lottery Attendant/Bartender/Waitress

Beckys
03.2010 - 03.2013

ANSI National Accreditation Board

Food Handler's Card from Food Safety

Pace Enterprises

Mandt Training Certificate from Health Care

Maryland Board of Nursing

Medication Technician from Health Care

Garrett Community College

Certificate in Human Services from Law Enforcement

Preston High School

Certificate in retail, merchandise and advertising in General from Retailing, Merchandising And Advertising

American Red Cross

Some College (No Degree) from Adult First Aid/CPR W Anaphylaxis And Epinephrine
Joni Swaney