Joniah Puaa
Norman,OK
Summary
Detail-oriented and versatile administrative professional with 5+ years of experience in customer service leadership and operations support. Skilled in managing employee records, facilitating onboarding, and ensuring compliance with protocols. Proven track record in improving workflows and resolving inquiries effectively, contributing to a positive organizational culture. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
8
8
years of professional experience
Work History
HR Coordinator
U.S Aviation Services
Honolulu, HI
06.2022 - Current
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Facilitated communication between employees and management regarding HR policies.
- Maintained HR databases and ensured accurate employee records management.
- Adhered to HIPAA regulations when handling confidential employee information.
- Utilized various software tools for efficient data management and reporting.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Resolved customer complaints by providing accurate information and solutions.
- Executed paperwork processing for medical claims to maintain workflow efficiency. related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Verified demographics and insurance information to register patients in computer system.
COVID Screener
Roberts Hawaii
Honolulu, HI
09.2021 - 04.2022
- Guided travelers through entry requirements, leveraging up-to-date knowledge of CDC and travel protocols.
- Educated individuals on COVID-19 prevention measures.
- Facilitated team communication and maintained accurate records of passengers served.
- Collected and recorded health information to ensure compliance with health protocols.
- Enhanced team collaboration through effective communication and maintained records of passengers served.
Head Team Member
Five Guys
Mililani, HI
05.2018 - 12.2020
- Operated POS systems and collaborated with kitchen staff to efficiently fulfill high-volume orders.
- Trained new employees in customer service and upselling techniques, enhancing team readiness.
- Maintained clean, safe environment while modeling exceptional service standards to promote customer satisfaction.
Education
Bachelor of Science Degree - Finance and Economics
Grand Canyon University
Phoenix, AZHigh School Diploma -
Leilehua High School
Wahiawa, HISkills
- HR policies
- Employee Relations
- Talent Acquisition
- Administrative Expertise
- Security and Compliance
- Confidentiality
- Data entry and reporting
- Data reporting
- Record keeping
- Process Improvement
- Technical Proficiency
- Interpersonal Skills
- Attention to Detail
- Adaptability
- Professionalism and integrity
Key Qualifications
- Administrative Expertise – Experience managing employee records, onboarding, scheduling, and internal audits in regulated environments.
- Security & Compliance – Knowledge of SIDA badge procedures, CBP audit requirements, and adherence to airport security protocols.
- Customer Service Leadership – Strong background in training teams, resolving issues, and delivering high-quality service in fast-paced settings.
- Technical Proficiency – Skilled in Microsoft Excel, ADP Workforce Now, Airport ICEE Portal, and POS systems.
- Process Improvement – Proven ability to organize workflows, streamline onboarding, and maintain accurate documentation.
- Interpersonal Skills – Effective communicator who builds rapport with staff, customers, and management across departments.
- Attention to Detail – Trusted to manage sensitive information, maintain audit records, and ensure timely submission of critical documentation.
- Adaptability – Able to learn new systems quickly, multitask under pressure, and thrive in dynamic work environments.
Timeline
HR Coordinator
U.S Aviation Services
06.2022 - Current
COVID Screener
Roberts Hawaii
09.2021 - 04.2022
Head Team Member
Five Guys
05.2018 - 12.2020
Bachelor of Science Degree - Finance and Economics
Grand Canyon University
High School Diploma -
Leilehua High School