Jonica Montgomery
Ocala,FL
Summary
Experienced professional with over 15 years of expertise in customer service, management, and administrative duties. Aiming to leverage this extensive background to contribute to the success of the organization while expanding knowledge and skills.
Overview
17
17
years of professional experience
Work History
Domestic Account Executive II
R+L Global Logistics
05.2018 - Current
- As an account executive my job is to gain new business and keep current customers coming back for all their logistics needs
- I specialized in Tradeshow and white glove but handled truckload for many large customers through out the U.S
Billing Clerk
R+L Global Logistics
01.2018 - 05.2018
- Working in the finance department, I was responsible for auditing the orders created by the account executives and billing them out so customers could be invoiced
- I had to be extremely detail oriented and organized since I was the last auditor before the loads were closed out and billed to the customer
Teller I
Florida Credit Union
04.2017 - 07.2017
Branch Service Leader
Regions bank
02.2016 - 01.2017
- Being the head teller of the biggest branch in the county, I was responsible for the overall operations of the branch, as well as all teller line functions and 8 tellers
- I served as assistant to the branch manager, answered phones, and emails
- I conducted interviews and employee evaluations
- I handled all customer and business issues and was responsible for all the filing and organizing of the branch for audits
Lead Teller
Campus USA Credit Union
05.2008 - 01.2014
- Responsible for training new tellers (reviewing and teaching of procedures)
- Cross-trained in multiple positions
- Responsible for verification of accuracy of cash drawers via end-of-shift checks, monthly audits, and multiple periodic branch total reports and for adjudication of tellers' drawers that did not balance
- Responsible for ATM and vault balancing
- Confidently assumed the role of Manager in circumstances where the Manager wasn't present or available
- Ability to multitask, handle difficult problems, stay calm during long lines and busy days, and effectively assist upset customers
- Good relationships with other employees as wells as customers
- Facility with Teller Navigator
Education
Diploma - electives
Belleview High School
Belleview, FL05.2005
Skills
- Account Management
- CRM Software
- Auditing
- Strong organizational skills
- Conflict resolution
- Problem solving
- Large cash/check deposits
- Energetic work attitude
- Bank opening/closing procedures
- Adaptive team player
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Domestic Account Executive II
R+L Global Logistics
05.2018 - Current
Billing Clerk
R+L Global Logistics
01.2018 - 05.2018
Teller I
Florida Credit Union
04.2017 - 07.2017
Branch Service Leader
Regions bank
02.2016 - 01.2017
Lead Teller
Campus USA Credit Union
05.2008 - 01.2014
Diploma - electives
Belleview High School