Jonica Pendergest
Hermosa Beach,CA
Summary
At Consensus Cloud Solutions, Inc., I excelled as a Sr. Sales Rep, leveraging my negotiation expertise and relationship-building skills to significantly enhance client loyalty and expand our customer base. My proactive approach in leading team training and implementing CRM strategies resulted in a noticeable increase in customer satisfaction ratings, underscoring my commitment to achieving and surpassing sales goals.
Overview
14
14
years of professional experience
Work History
Sr. Sales Rep
Consensus Cloud Solutions, Inc.
03.2011 - Current
- Generated sales revenue by building and maintaining strong relationships with key clients.
- Developed interpersonal, speaking, and listening skills from talking with both customers, other departmental staff, and management.
- Continually navigated issues, and solved strategy problems affecting sales growth and business direction.
- Identified customer needs by asking appropriate, open-ended questions.
- As the Team Lead, acting liaison between the Sales Manager & Sales reps regarding billing issues. Implemented a system to track workflow interactions and enhance customer service.
- Created compelling proposals that showcased unique selling points of company products or services.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Attended trade shows and industry events to increase brand visibility and generate leads.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Enhanced client loyalty by providing personalized support and addressing concerns promptly and professionally.
- Led training sessions for new team members to onboard them into the sales process.
- Assisted customer experience by collaborating closely with colleagues from other departments such as support, billing, porting.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Bachelor of Science - Interdisciplinary Studies
Woodbury University
Burbank, CA05.2009
Skills
- Outbound sales calling
- Customer Support
- Selling techniques
- Negotiation expertise
- Sales Presentations
- Product and service knowledge
- Client Service
- Staff Training
- Customer Needs Assessment
- CRM proficiency
- Account Management
- Relationship selling
- Customer Retention
- Problem-Solving
- Multitasking
- Organizational Skills
- Professionalism
- Goal Setting
Timeline
Sr. Sales Rep
Consensus Cloud Solutions, Inc.
03.2011 - Current
Bachelor of Science - Interdisciplinary Studies
Woodbury University
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