Jonica Piron
Newark,IL
Summary
Sales professional with focus on internet sales, leveraging strong communication and negotiation skills. Well-versed in digital marketing strategies and customer relationship management, adept at identifying client needs and driving sales growth. Reliable team collaborator, adaptable to changing business dynamics, consistently delivering results. Known for proactive approach, problem-solving abilities, and strong work ethic.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Internet Sales Representative
BDC Specialist
TERA FORD
05.2008 - Current
- Provide customer service to increase sales. Job duties include responding to internet leads, making phone calls, assessing customer needs, qualifying customers, and prospecting future customers.
- Managed customer inquiries via phone and email, ensuring prompt resolution of issues.
- Conducted follow-up communications to nurture leads and enhance customer satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with sales team to identify opportunities for upselling products and services.
- Provided feedback on customer trends to improve service delivery processes.
- Led initiatives to improve response times, enhancing overall customer experience quality.
- Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.
- Enhanced dealership reputation through effective management of online reviews and social media presence.
- Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Coordinated special events at the dealership, creating memorable experiences that attracted new customers while strengthening existing relationships.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
OFFICE ASSOCIATE
GJOVIK CHEVROLET BUICK GMC
08.1997 - 02.2008
- Provided administrative support for the office to run efficiently. Performed word processing, data entry, billing and receiving, and prepared reports including spreadsheets.
Education
BUSINESS (ASSOCIATES DEGREE) -
WAUBONSEE COMMUNITY COLLEGE
Sugar Grove 08.1990 - 06.1992
HIGH SCHOOL DIPLOMA -
SANDWICH HIGH SCHOOL
Sandwich, IL 08.1986 - 06.1990
Skills
- Microsoft Excel
- Windows
- Multi-line phone systems
- Networking
- Conflict management
- Phone etiquette
- Computer skills
- Budgeting
- Front desk
- Organizational skills
- Excel, Microsoft office, Microsoft word, great phone skills (10 years)
- Phone answering
- Event planning
- Public speaking
- Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Languages
English
Certification
- CPSP - Certified Professional Sales Person
Links
http://linkedin.com/in/jonica-piron-83596831
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
I've lived in the Sandwich/Newark area my entire life. I have worked for the Gjovik Family, now TERA Ford, for the last 27 yrs. I live on 40 acres with my boyfriend Bryan and our cat Patches and mini pig Penelope. I like to travel and spend time with my family. I have a son who has been in the AirForce for the last 9 yrs. So very proud military mom.
Interests
Fishing, hiking, traveling, weekend road trips, spending time with my family
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsTimeline
BDC Specialist
TERA FORD
05.2008 - Current
OFFICE ASSOCIATE
GJOVIK CHEVROLET BUICK GMC
08.1997 - 02.2008
BUSINESS (ASSOCIATES DEGREE) -
WAUBONSEE COMMUNITY COLLEGE
08.1990 - 06.1992
HIGH SCHOOL DIPLOMA -
SANDWICH HIGH SCHOOL
08.1986 - 06.1990