Microsoft word
Jonica Powell
Business Management
Napa,CA
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Director
InterSolutions
10.2024 - Current
- Developed and implemented unique and engaging activities for residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Maintained documentation, wrote reports and tracked expenses
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Tracked prospects and responded to new inquiries to increase conversion rates.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Built relationships with residents, families and community.
- Kept properties in compliance with local, state, and federal regulations.
Multi-unit Office Manager(Hybrid)
H&R Block
03.2018 - 07.2024
- Managed staffing and logistics for two offices, coordinating with two Associate Team Leaders,Partnered with DGM on growth plans, local partnerships, and community involvement
- Trained and coached teams in SOPs, fostering accountability and recognizing contributions
- Conducted performance reviews, resolving issues with Associate Relations Center
- Created work schedules, ensuring accurate timekeeping and labor management
- Managed and grew key client accounts, exceeding revenue targets by 20%,Developed strategic account plans to drive client satisfaction and retention
- Managed office inventory and placed new supply orders,Prepared reports and presentations for executive leadership review
- Analyzed business performance data and forecasted business results for upper management
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Connected with clients and developed strategies to achieve sales and customer service goals
- Improved morale and management communication by creating employee recognition and rewards practices and Supported associate education and certification
- Oversaw daily operations, maintaining efficiency and quality standards
- Submitted accurate and timely daily reports, forms and other documentation
- Motivated and evaluated personnel for performance improvement and goal achievement
- Maintained accounting records utilizing in-house and client systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained compliance with company standards and legal requirements.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Pre-season Recruiting Manager(Remote)
H&R Block
01.2022 - 01.2024
- Developed and enforced recruiting plans,Drafted and posted job descriptions
- Maintained detailed hiring records
- Executed recruitment campaigns for tax professionals
- Supported associate education and certification
- Managed recruitment team and educated and mentored new advisors.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Managed applicant tracking systems to keep recruitment processes organized,Recruited top talent to maximize profitability.
- Designed, developed, and implemented successful recruitment process to fill more than 124 vacancies each year throughout my district..
Executive Assistant
Highway Inc
03.2012 - 12.2017
- Managed executive schedules, travel plans, and expenses efficiently
- Coordinated high-level meetings with detail and professionalism
- Handled confidential information with strict discretion
- Conducted research for executive presentations
- Accurately recorded meeting notes
- Supported CIO's daily work including calendar management
- Arranged travel and accommodation for executives
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
Associate of Science - Business Administration
American Public University
03-2018
Certificate - Certificate Office Technology
Napa Valley College
Napa, CA01-2009
High School Diploma - undefined
Hogan Senior High
Vallejo09.2006
Skills
- Budget control
- Document management
- Compliance monitoring
- Conflict management
- Office management
- Inventory control
- Staff management
- Operations management
- Relationship building
- Performance improvement
- Administrative support
- Expense reporting
- Employee Management
- Digital communications
Valuable Skills
- Resilient
- Empathetic
- Innovative
- Interpersonal Skills
Software
Microsoft excel
Power point
CRM onboarding
Salesforce
Mircosoft Teams
Accomplishments
Experienced office manager professional with a proven track record of successfully overseeing essential functions in a business setting. Skilled in analyzing and optimizing productivity, efficiency, and service quality within diverse environments.
Combines strategic thinking with hands-on experience to deliver impactful solutions,enhance organizational performance and exceptional organizational abilities.
Certification
Certificate of Leadership & Management, Harvard Business School, Boston, MA, 05/23
References
References available upon request.
Timeline
Community Director
InterSolutions
10.2024 - Current
Pre-season Recruiting Manager(Remote)
H&R Block
01.2022 - 01.2024
Multi-unit Office Manager(Hybrid)
H&R Block
03.2018 - 07.2024
Executive Assistant
Highway Inc
03.2012 - 12.2017
High School Diploma - undefined
Hogan Senior High
Associate of Science - Business Administration
American Public University
Certificate - Certificate Office Technology
Napa Valley College