JONICKAH VIXAMA
Orlando
Summary
Health Information Technology graduate with experience supporting medical records management and claims operations in a high-volume healthcare environment. Demonstrated ability to maintain 90%+ documentation accuracy, assist with member inquiries, and provide excellent customer service. Skilled in delivering exceptional service while fostering team collaboration, resulting in improved operational efficiency and member engagement.
Overview
3
3
years of professional experience
Work History
Member Experience Advisor (Contract)
RemX
Plantation
12.2025 - 01.2026
- Handled 150+ inbound calls and managed 100+ health insurance member requests efficiently, improving distribution of workload across the department by 15%
- Resolved health insurance members' inquiries at first point of contact, boosting overall satisfaction and retention rates by 20%
- Coordinated correspondence between both members and health insurance companies for urgent issues, improving communication by 30%
- Maintained and monitored accurate records of members using CRM systems, ensuring adherence to HIPAA guidelines
- Assisted members in understanding and accessing their benefits, leading to a 15% reduction in member callbacks
Student
EHRGo
08.2023 - 04.2024
- Entered and managed patient data with 90% accuracy, ensuring overall completeness and reducing errors by 20%
- Delivered fictional case summaries for review with 85% accuracy, highlighting causes of claim denials and recommended potential solutions
- Electronic Health Record Simulation
Secretary
USF Student Health Informatics Club
Tampa
03.2023 - 04.2024
- Maintained and organized accurate documentation for events and meetings, improving organizational efficiency by 30%
- Reinforced compliance with club policies by drafting and coordinating communication between officers and members to ensure timely follow-ups
- Prepared and handled agendas and calendars for projects, reflecting in a 20% increase in task management
- Collaborated with fellow officers and volunteers to execute club events, reflected in a 15% increase in club engagement
Education
Bachelor of Science - Health Sciences
University of South Florida
Skills
- Zendesk
- Customer Service
- Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
Affiliations
Dean's List (Spring 2023)
Relevant Skills And Certifications
- Zendesk
- Customer Service
- Microsoft Office 365 (Word, Excel, Outlook, Powerpoint)
Timeline
Member Experience Advisor (Contract)
RemX
12.2025 - 01.2026
Student
EHRGo
08.2023 - 04.2024
Secretary
USF Student Health Informatics Club
03.2023 - 04.2024
Bachelor of Science - Health Sciences
University of South Florida