Joniece Perez
Columbus
Summary
Results-driven customer service professional, with proven ability to establish rapport with clients. Dedicated associate motivated to maintain customer satisfaction & contribute to company success. Enthusiastic team player specializing in accuracy and process optimization.
Overview
15
15
years of professional experience
Work History
Shift Lead Supervisor
Walgreens
09.2024 - Current
- Delegate daily tasks for store employees to complete.
- Handle all monetary increments for nightly inspection.
- Ensure weekly truck inventory is assembled & displayed.
Training Supervisor
UPS
11.2020 - 08.2023
- Assessed new employee skills and strengths to provide effective training.
- Evaluated structure of training programs and recommend performance improvements to enhance effectiveness.
- Monitored training reports within system for respective roles to promote initial and annual training completion.
Customer Care Advocate
Alliance Data Systems
03.2015 - 02.2020
- Routinely prepared and evaluated Customer care reports to identify problems and areas for improvement
- Achieved top call quality metrics by eliminating downtime to maximize knowledge & increase revenue
- Documented conversations with customers to track requests, problems and resolutions
Hostess
Penn station
04.2011 - 06.2012
- Addressed numerous promotional inquiries which later converted into sales & renewal customers
- Maintained up to date knowledge of store policies regarding payments options , refunds & order replacement procedures
Receptionist
Sunnyside Janitorial
03.2010 - 04.2011
- Sorted, received and distributed mail correspondence between departments and personnel
- Expressed appreciation for clients business in addition to encouraging customers return visits
- Oversaw inventory activities, including material monitoring, & requisitioning of supplies.
Education
Basic Studies
Canal Winchester High School
Canal Winchester, OH2012
Skills
- Multi-task Management
- Exceptional Customer Service Standards
- Proficient in Excel, Data Entry, & Microsoft Word
- Empathy & Communication skills
- Proactive
- Detail-oriented
- Strong organizational skills
Accomplishments
- Researched, de-escalated and rapidly resolved client conflicts to prevent loss of key accounts.
- Ensure proper follow-up procedures are upheld through accuracy & efficiency.
Timeline
Shift Lead Supervisor
Walgreens
09.2024 - Current
Training Supervisor
UPS
11.2020 - 08.2023
Customer Care Advocate
Alliance Data Systems
03.2015 - 02.2020
Hostess
Penn station
04.2011 - 06.2012
Receptionist
Sunnyside Janitorial
03.2010 - 04.2011
Basic Studies
Canal Winchester High School