
Results-driven and analytical Business Analyst with a strong background in customer service, sales, and financial planning. Experienced in gathering and interpreting data to optimize business operations and improve decision-making processes. Skilled in developing tailored solutions to meet client needs, enhancing operational efficiency, and driving company growth. Bilingual in English and Spanish, with strong communication and relationship-building abilities. Proficient in data analysis tools and CRM systems, eager to apply these skills to deliver value-driven insights and solutions in a dynamic business environment.
- Developed financial plans for families, individuals, and small business owners to help them prepare for unexpected events.
- Conducted needs analysis and data collection to provide tailored protection plans.
- Strengthened client relationships through clear communication, leading to a 15% increase in policy adoption.
- Assisted customers with setting up accounts and selecting the best cellphone service plans for their needs.
- Provided technical support for store-bought and customer-owned devices, ensuring a seamless customer experience.
- Analyzed customer data to identify trends and improve sales strategies, leading to a 10% increase in customer satisfaction.
- Monitored guest safety and ensured adherence to safety protocols, resulting in a safe and enjoyable experience for thousands of guests.
- Certified in CPR and first aid, providing emergency assistance when required.
- Data Analysis (Excel, SQL, PowerBI, Tableau)
- Business Process Improvement
- Customer Relationship Management (CRM) Systems
- Bilingual: English and Spanish
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
BIA Certification - TripleTen
Life Insurance License