Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joniel Font

Kissimmee,FL

Summary

Results-driven and analytical Business Analyst with a strong background in customer service, sales, and financial planning. Experienced in gathering and interpreting data to optimize business operations and improve decision-making processes. Skilled in developing tailored solutions to meet client needs, enhancing operational efficiency, and driving company growth. Bilingual in English and Spanish, with strong communication and relationship-building abilities. Proficient in data analysis tools and CRM systems, eager to apply these skills to deliver value-driven insights and solutions in a dynamic business environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Financial Services Representative

New York Life Insurance Co
03.2022 - 03.2023

- Developed financial plans for families, individuals, and small business owners to help them prepare for unexpected events.

- Conducted needs analysis and data collection to provide tailored protection plans.

- Strengthened client relationships through clear communication, leading to a 15% increase in policy adoption.

Sales Associate

Metro by T-Mobile
06.2021 - 07.2022

- Assisted customers with setting up accounts and selecting the best cellphone service plans for their needs.

- Provided technical support for store-bought and customer-owned devices, ensuring a seamless customer experience.

- Analyzed customer data to identify trends and improve sales strategies, leading to a 10% increase in customer satisfaction.

Water Safety Specialist

SeaWorld
07.2019 - 06.2020

- Monitored guest safety and ensured adherence to safety protocols, resulting in a safe and enjoyable experience for thousands of guests.

- Certified in CPR and first aid, providing emergency assistance when required.

Education

Associate of Science - Finance

Valencia College
Orlando, FL
05-2021

Skills

    - Data Analysis (Excel, SQL, PowerBI, Tableau)

    - Business Process Improvement

    - Customer Relationship Management (CRM) Systems

    - Bilingual: English and Spanish

    - Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Certification

BIA Certification - TripleTen

Life Insurance License

Timeline

Financial Services Representative

New York Life Insurance Co
03.2022 - 03.2023

Sales Associate

Metro by T-Mobile
06.2021 - 07.2022

Water Safety Specialist

SeaWorld
07.2019 - 06.2020

Associate of Science - Finance

Valencia College
Joniel Font