Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joniel Rosado Hernandez

Haverhill ,MA

Summary

Dynamic Certified Technician with a proven track record at Valvoline Instant Oil, excelling in problem-solving and customer service. Enhanced client satisfaction through rapid issue resolution and proactive safety measures. Skilled in mechanical repairs and effective communication, fostering strong relationships while ensuring a safe and efficient work environment.

Overview

2
2
years of professional experience

Work History

Certified Technician

Valvoline Instant Oil
10.2024 - 03.2025
  • Reduced downtime for clients by quickly diagnosing and resolving technical problems.
  • Contributed to workplace safety by adhering to industry standards and conducting thorough inspections.
  • Proactively identified potential hazards, addressing them promptly to maintain a safe working environment for all staff members.
  • Used hand and power tools to align and assemble component parts.
  • Improved customer satisfaction by providing informative and prompt support services.
  • Preformed basic maintenance services on vehicles such as Air filter replacements, Oil changes, Differential fluid exchanges, Radiator fluid exchange, Transmission fluid exchange, Tire rotation, Wiper replacement, Headlight replacement

Bank Teller

Haverhill Bank
03.2023 - 10.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.

Education

High School Diploma - Marketing

Whittier Regional Vocational Technical HighSchool
Haverhill, MA
06.2023

Skills

  • Customer service experience
  • Electrical repair
  • Hardware installation
  • Software configuration
  • Customer service
  • Problem-solving
  • Mechanical tools
  • Attention to detail
  • Maintenance and repairs
  • Multitasking and organization
  • Job site cleanup
  • Works Well Under Pressure
  • Critical thinking
  • Installation and repair
  • Verbal and written communication
  • Written/Verbal communication
  • Power Tools and Equipment
  • Heavy lifting
  • Customer interaction
  • Relationship building
  • Mechanical Knowledge
  • Work Planning and Prioritization
  • Equipment operation
  • Safety Equipment

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Certified Technician

Valvoline Instant Oil
10.2024 - 03.2025

Bank Teller

Haverhill Bank
03.2023 - 10.2024

High School Diploma - Marketing

Whittier Regional Vocational Technical HighSchool

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Joniel Rosado Hernandez