Jonielle Yelder
Mobile,AL
Summary
Dedicated professional seeking role as Customer Service Specialist with 5 years of experience. Strong background in communication and problem-solving, honed through roles in retail and hospitality industries. Proven ability to manage customer inquiries and deliver exceptional service, aiming to leverage skills in fast-paced environments to enhance customer satisfaction and loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Amazon
05.2024 - 12.2025
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.
- Managed a high volume of customer interactions daily, maintaining a positive and professional demeanor to enhance the customer experience.
- Collaborated with team members and other departments to troubleshoot and resolve complex customer issues efficiently.
- Utilized CRM software to document customer interactions, track issues, and update customer accounts accurately.
- Contributed to the development and implementation of process improvements to enhance service delivery and operational efficiency.
- Achieved and consistently exceeded performance metrics, including response time, customer satisfaction scores, and resolution rates.
- Participated in ongoing training sessions to stay updated with product knowledge and service protocols.
Customer Service Representative
Acentra Health
10.2021 - 08.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner.
- Managed high-volume inbound and outbound calls, effectively handling customer requests and providing accurate information.
- Collaborated with team members to improve service processes, contributing to a more efficient and customer-focused environment.
- Maintained detailed and accurate records of customer interactions, transactions, and feedback, ensuring data integrity and confidentiality.
- Assisted in training new team members, sharing best practices and company policies to enhance team performance.
- Identified opportunities for service improvement and communicated suggestions to management, aiding in the enhancement of customer service operations.
- Utilized CRM software to track customer interactions and streamline service delivery, resulting in improved response times and customer satisfaction.
Customer Service Representative
The Results Company
2015 - 2020
- Resolved customer inquiries via multiple communication channels, ensuring timely and accurate information delivery.
- Collaborated with team members to enhance service efficiency and improve customer satisfaction ratings.
- Managed order processing and fulfillment, maintaining high standards of accuracy in transactions.
- Trained new representatives on policies, procedures, and best practices for exceptional service delivery.
- Developed comprehensive knowledge of product lines to effectively address customer needs and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma - General Studies
Davidson High School
Mobile, AL05.2014
Skills
Active Listening
Problem-Solving
Skills: Communication
Empathy
CRM Software Proficiency
Conflict Resolution
Time Management
Multitasking
Product Knowledge
Attention to Detail
Skills: Excellent Communication
Problem Solving
Patience
Timeline
Customer Service Representative
Amazon
05.2024 - 12.2025
Customer Service Representative
Acentra Health
10.2021 - 08.2023
Customer Service Representative
The Results Company
2015 - 2020
High School Diploma - General Studies
Davidson High School