Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonierre Tiller

Aberdeen,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience

Work History

Food and Beverage Supervisor

Great Wolf Lodge Resort
04.2023 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Directed food preparation and cooking activities to meet health and safety standards.

Food Service Manager

Baltimore City Public School System
12.2013 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Reviewed and approved employee schedules and timesheets.
  • Collaborated with other departments to coordinate events and promotions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Purchased food and cultivated strong vendor relationships.

Clinical Associate

Johns Hopkins Hospital
03.2007 - 12.2013
  • Assisted patients with basic care needs.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Equipped patients with assistance required for basic care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed necessary reports and documentation on time and to specifications.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Supported office operations by expertly handling administrative needs.
  • Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.

Education

No Degree - Business Administration

The Community College of Baltimore County
Catonsville, MD
05.2025

Skills

  • Chef Consultations
  • Beverage Preparation
  • Portion Sizes
  • Guest Relations Management
  • Task Delegation
  • Operational Reporting
  • Work Procedures Evaluation
  • Organize Supplies

Timeline

Food and Beverage Supervisor

Great Wolf Lodge Resort
04.2023 - Current

Food Service Manager

Baltimore City Public School System
12.2013 - Current

Clinical Associate

Johns Hopkins Hospital
03.2007 - 12.2013

No Degree - Business Administration

The Community College of Baltimore County

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Jonierre Tiller