Jonika Gonzales
Thatcher,AZ
Summary
Dynamic professional with a proven track record in enhancing guest satisfaction and managing high-volume customer interactions, notably at Frontier Steak And Spirits. Skilled in consistently meeting sales targets. Demonstrated adaptability and a knack for fostering customer loyalty, blending hard and soft skills to elevate the customer experience.
Overview
3
3
years of professional experience
Work History
Server Manager
Frontier Steak And Spirts
04.2024 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Bartender
American Legion Post 32 Safford Arizona
08.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
Savage Sunshine Boutique
06.2022 - 08.2022
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Home Depot
02.2022 - 06.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Mount Graham High School
Safford Az2017
Skills
- Operating system management
- Crew Coordination
- Team Training
- Backup Management
Timeline
Server Manager
Frontier Steak And Spirts
04.2024 - Current
Bartender
American Legion Post 32 Safford Arizona
08.2023 - 04.2024
Cashier
Savage Sunshine Boutique
06.2022 - 08.2022
Cashier
Home Depot
02.2022 - 06.2022
High School Diploma -
Mount Graham High School
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