Jónina Olson Wolfe
Sales
Phoenix,AZ
Summary
Resourceful Travel Consultant, passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Well-traveled with active listening and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure a Travel Advisor position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.
Overview
37
37
years of professional experience
Work History
World Travel Sales
Blissful Travel Adventures
Phoenix, AZ
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Travel
World Travel Holdings Remote
10.2021 - 11.2023
- Answer inbound telephone calls providing general information regarding land and cruise products, services, and promotions
- Return calls and emails in a timely manner
- Pricing and availability quotes including cross-selling and up-selling bookings
- Servicing existing bookings including making changes to reservations, recording payments, and assisting travel partners with arranging guest preferences
- Follow up with guests from the beginning of their vacation to their return home
- Researching and providing information to accommodate special requirements
- Conduct research for the purpose of problem resolution and communicate solutions to guests
- Enter the required information into vendor systems and maintain an accurate and detailed history of each reservation and any associated transactions
- Use of multiple database systems, internal computer programs, and various computer-based resources.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Asked open-ended questions to better ascertain client needs and determine the best international travel offerings.
- Helped customers with passport and visa applications.
- Researched cruises, airfare options, and sightseeing options to best meet client expectations.
- Maintained favorable working relationships with co-workers to foster and promote a cooperative working environment.
- Contacted preferred suppliers for air, hotel, and ground transportation to receive incentives, upgrades, and other amenities for clients.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with the best deals and well-researched travel options.
Sales Manager
InnSuites Best Western Hotel & Suites
01.2010 - 04.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales & Marketing Representative
Purcell Jojoba International
05.2009 - 12.2009
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Sales Manager
First Advantage
02.2008 - 05.2009
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Manager
London Bridge Resort
02.2005 - 02.2008
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Attended industry events and conventions to explain sales opportunities.
- Increased sales revenue by developing and implementing effective sales strategies.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Real Estate Agent
Verde Homes Lake
01.2001 - 01.2005
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Real Estate
Selman and Associates
01.2001 - 01.2005
- Collaborated closely with real estate agents to secure ideal properties for clients quickly and efficiently.
- Partnered with real estate agents to expand referral network, enhancing lead generation efforts.
- Increased efficiency with proactive task prioritization during high-volume periods of real estate transactions.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
International Fashion Model
Various Agencies
06.1987 - 01.1995
- Traveled internationally for fashion week events, representing clients effectively on a global stage.
- Posed for print advertisements and catalogs, showcasing products in an appealing manner to target audiences.
- Attended casting calls regularly, securing modeling contracts for various projects within the fashion industry.
- Adapted quickly to changing environments for continued professionalism under pressure.
Education
Aveda Institute Cosmetology School
Minneapolis, MinnesotaNorthwest School of Real Estate
Lake Havasu City, Arizona2001
Interlake High School
Bellevue, Washington1988
Skills
- Computer Skills
- PC and Mac
- Microsoft Word, Excel, and Publisher
- File Maker, ACT, Aloha Reservations IDPMS Reservations, Brilliant Reservation Systems, GDS Sabre
- Various cruise line databases including Seaweb, Polar, Cruising Power, and Euclid
- Travel Planning
- Critical Thinking
- Client Records
- Travel Package Documentation
- Basic Mathematics
- Reservations Booking
- Payment Processing
- Transportation Coordination
- Vendor Record Management
- Travel Itineraries
- Microsoft Office
- Customer Service
- Transportation Booking
- Foreign Country Regulations
- Relationship Building
- Data Entry
- Active Listening
- CRM Software
- Tour Package Sales
- Team Member Collaboration
- Company Guidelines and Procedures
- Customer Referrals
- Client Amenities
- Travel Insurance
- Relationship Management
- Travel Research
- International and Domestic Travel
- Event Planning
- Itineraries
- Event Networking
- Cancellation Policies
- Commission Tracking
- Hotel Accommodations
- Corporate Travel
- Special Needs Travelers
- Customized Travel Package
- Travel Insurance Sales
- Travel Bookings Processes
- Travel Arrangements
- Special Needs Travel
- Reservation Software
- Cost Calculation
- Customer Inquiry and Response
- Loyalty Programs
- Data Confidentiality
- Executive Travel
- Travel Destination Advice
Timeline
World Travel Sales
Blissful Travel Adventures
12.2023 - Current
Travel
World Travel Holdings Remote
10.2021 - 11.2023
Sales Manager
InnSuites Best Western Hotel & Suites
01.2010 - 04.2012
Sales & Marketing Representative
Purcell Jojoba International
05.2009 - 12.2009
Sales Manager
First Advantage
02.2008 - 05.2009
Sales Manager
London Bridge Resort
02.2005 - 02.2008
Real Estate Agent
Verde Homes Lake
01.2001 - 01.2005
Real Estate
Selman and Associates
01.2001 - 01.2005
International Fashion Model
Various Agencies
06.1987 - 01.1995
Aveda Institute Cosmetology School
Northwest School of Real Estate
Interlake High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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