Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joniqua L. Gerald

Customer Service
Fredericksburg,VA

Summary

Objective is to obtain a challenging position with a growth-oriented company, to offer my acquired skills, knowledge, and education to the company’s best advantage. Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce detailed reports and useful spreadsheets using diverse software programs. Respectful, punctual and hardworking while providing excellent customer service and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Dental Assistant

Tranquility Dental Center
Fredericksburg, VA
11.2021 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared 15+ patients daily for dental procedures
  • Expose intraoral dental diagnostic X-rays in accordance with all guidelines to ensure patients safety.
  • Document patients’ dental histories and vital signs, and record treatment information for patient records with 100% accuracy.
  • Made preliminary impressions and pouring and trimming of alginate mix for denture casts for labs.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments for existing customers factoring in provider availability and scheduling loads.

Pharmacy Assistant

Costco’s Wholesale
Fredericksburg, VA
09.2011 - 08.2019
  • Greeted over 50 customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones with excellent etiquette and data entry skills.
  • Received incoming supplies and stocked in correct locations.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported operations with filing, copying and faxing.
  • Operated cash register and other front counter tasks to facilitate daily operations while providing professional and friendly customer service skills.
  • Abbreviation comprehension, inventory management, team player, basic medical terminology, exceptional patient care and interaction, HIPPA trained, Pharmaceutical distribution familiarity.

Office Assistant

Brookstone Securities Inc
Brooklyn, NY
06.2011 - 08.2011
  • Utilized Microsoft Excel to keep client’s information well kept.
  • Obtained client information, financial documents, loan applications, helped manage over 80 accounts, etc. in well-organized file cabinet.
  • Ran errands, such as post office and supply store.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.

Education

Some College (No Degree) - Business Management

Chowan University
Murfreesboro, NC

Some College (No Degree) - Business Management

Virginia Commonwealth University
Richmond, VA

Associate of Arts - Business Administration

Germanna Community College
Fredericksburg, VA
05.2021

Skills

  • Organization, Prioritization, Detail-Oriented, Record Filing and Sorting, Multitasking,
  • Medical Charting
  • Customer Service
  • Answering and Routing Calls
  • Verbal and Written Communication
  • Cash Register Operations
  • Addressing Customer Inquiries
  • Microsoft Office, Dentrix
  • Decision Making
  • Problem Solving
  • Data Entry, 55 Words Per Minute
  • Office Supply Management

Certification

National Professional Certification


Timeline

Dental Assistant

Tranquility Dental Center
11.2021 - Current

Pharmacy Assistant

Costco’s Wholesale
09.2011 - 08.2019

Office Assistant

Brookstone Securities Inc
06.2011 - 08.2011

Some College (No Degree) - Business Management

Chowan University

Some College (No Degree) - Business Management

Virginia Commonwealth University

Associate of Arts - Business Administration

Germanna Community College

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Joniqua L. GeraldCustomer Service