JONIQUE KING
Sacramento,California
Summary
I am seeking employment as a dynamic delta flight attendant. I am enthusiastic, industrious and have a professional background in education, sales, food and the aviation industry. My background will serve as an asset towards being a great cabin crew team member. I have the ability to establish safety priorities, experience in customer satisfaction, conflict prevention, detail oriented, international interpersonal communication, and collaborative work environments. I have taught abroad over 5 years, and experience in hospitality. I am an accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Ticket Agent customer service
Delta Airlines
06.2024 - Current
- Follow rules by the FAA for regulating passengers on flights, and safety during all boarding and deplaning.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
Substitute Teacher
Elk Grove Unified School District
06.2022 - Current
- Substituted for all grades Pre-K to 12th grade
- Teach short-term to long-term assignments
- Monitor students and communicate with parents
- Assist schools with fundraising and extracurricular events.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Flight Attendant
United Airlines
03.2023 - 02.2024
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Resolved passenger conflicts and medical emergencies during flights.
Flight Attendant
Republic Airlines
07.2022 - 03.2023
- A cabin attendant responsible for attending to the safety and comfort needs of aboard passengers
- Perform regular and assigned cabin duties
- Maintain thorough knowledge of all emergency procedures and equipment
- Provide food and beverage service to passengers
- Maintain a clean and organize cabin
- Perform in-flight sales and customer service.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
English Trainer
Kids Duo
04.2021 - 04.2022
- Teach English, plan and host promotional educational parties and events
- Provide customer service to all students.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Assigned books and other materials to improve reading comprehension.
English Teacher
04.2018 - 04.2021
- Teaching as a lead teacher
- Assisting other teachers with English lessons
- Plan promotional activities and curriculum.
English Teacher/sales and events leader
ECC/ Junior
02.2017 - 03.2021
- Teaching adults and children whose first or main language is not English
- Organize and sale custom English classes
- Provide customer service.
A.S.E.S Teacher
Anna Kirchgater Elementary School
09.2011 - 01.2017
- Fostered oral language development and critical thinking skills during literary discussions
- Planned and led activities to develop students' physical, emotional and social growth
- Host reading and arts and crafts lessons
- Created lesson plans in line with state curriculum and school curriculum standards.
Substitute Teacher
Elk Grove Unified School District
08.2008 - 01.2017
- Substituted for all grades Pre-K to 12th grade.
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Researched and selected age-appropriate materials and resources for classroom instruction
Para-Educator
Joseph Sims Elementary
06.2007 - 08.2008
- Promoted good behavior by using the positive reinforcement method
- Promoted language development skills through reading and storytelling
- Assist a certified teacher in reinforcing instruction to individuals or small groups of developmentally delayed students in a classroom.
Customer Service and logistics
Target
08.2005 - 08.2007
- To assist customers with sales and provide customer support for shoppers
- To keep the store stocked and provide additional support for sales staff.
Education
Teacher Preliminary credential program - Education
Teachers College of San Joaquin
Stockton, CA01.2017
Bachelor of Arts - International Communications
California State University, Sacramento
Sacramento, CA01.2016
Associate of Science: General Science - undefined
Sacramento City College
Sacramento, CA01.2008
Skills
- Encouraging strategies
- Multitasking Abilities
- Highly observant
- Adaptable
- Organized/safety focused
- Customer centric
- Energetic, positive work environment
- Diplomacy and tact
- Team work oriented
- Upselling strategies
- Payment Processing
- Customer Service-Oriented
- Accurate data entry
- Emergency Response Coordination
- Flight safety
- FAA Regulations
- Strong Work Ethic
- Aviation regulations
- Passenger safety management
Certification
- T-1 teaching credential
- Professional Seminar Series certificate from Art & Letters College Sacramento State University
- Gold leadership initiative Certificate Sacramento State University
- Nature bowl Science competition Coach Anna Kirchgater Elementary School 2014-2016
Affiliations
- Sigma Gamma Rho sorority incorporated
- Girl scouts of America
Languages
Japanese
Elementary
Spanish
Elementary
Timeline
Ticket Agent customer service
Delta Airlines
06.2024 - Current
Flight Attendant
United Airlines
03.2023 - 02.2024
Flight Attendant
Republic Airlines
07.2022 - 03.2023
Substitute Teacher
Elk Grove Unified School District
06.2022 - Current
English Trainer
Kids Duo
04.2021 - 04.2022
English Teacher
04.2018 - 04.2021
English Teacher/sales and events leader
ECC/ Junior
02.2017 - 03.2021
A.S.E.S Teacher
Anna Kirchgater Elementary School
09.2011 - 01.2017
Substitute Teacher
Elk Grove Unified School District
08.2008 - 01.2017
Para-Educator
Joseph Sims Elementary
06.2007 - 08.2008
Customer Service and logistics
Target
08.2005 - 08.2007
Teacher Preliminary credential program - Education
Teachers College of San Joaquin
Bachelor of Arts - International Communications
California State University, Sacramento
Associate of Science: General Science - undefined
Sacramento City College