Jonique Stamers-Whittaker
Sanford,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
Work History
Passenger Service Lead
Allegiant/ Tbi-am Airport
03.2016 - Current
- Great Customer Service
- Check passenger in for flights
- Book tickets
- Supervise agents
Receiving Handler
Burlington Coat Factory
11.2013 - 05.2016
- Clear processed garments/cartons to staging areas
- Check, ticket, and hang garments
- Handle hang sorter cartons and bring to floor staging area
Call Center Representative
Hospital At Home
12.2013 - 04.2016
- Delivered exceptional customer service by efficiently resolving inquiries and issues.
- Tracked customer interactions using CRM software to maintain accurate records.
- Analyzed call metrics to identify trends and implement process improvements.
- Trained new representatives on protocols, fostering a supportive learning environment.
- Managed high call volumes while maintaining professionalism and composure.
- Collaborated with team members to enhance communication strategies and service quality.
- Established client trust by accurately addressing concerns and providing appropriate resolutions.
- Scheduling appointments for patients.
Cashier
Taco Bell
10.2011 - 10.2013
- Provide exceptional service to customers.
- Operate computerized cash register system.
- Maintained and obtained a sanitary environment.
Assistant Teacher
Kid City
09.2010 - 08.2013
- Introduce new learning methods
- Develop new learning center for 3 yr olds
- Employed activities to encourage student learning
Cashier
Murphy's USA
01.2009 - 05.2010
- Provide exceptional service to customers.
- Operate computerized cash register system.
- Stock products
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL01.2007
Skills
Customer service excellence
Problem-solving and resolution
Conflict management
Timeline
Passenger Service Lead
Allegiant/ Tbi-am Airport
03.2016 - Current
Call Center Representative
Hospital At Home
12.2013 - 04.2016
Receiving Handler
Burlington Coat Factory
11.2013 - 05.2016
Cashier
Taco Bell
10.2011 - 10.2013
Assistant Teacher
Kid City
09.2010 - 08.2013
Cashier
Murphy's USA
01.2009 - 05.2010
High School Diploma -
Winter Springs High School
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