Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jonis Diaz

Springfield,MA

Summary

Dynamic and highly skilled credit and collections expert with over 15 years of demonstrated success in accounts receivable, loss mitigation, legal collections, and team leadership. Specialized in high-volume commercial and consumer debt recovery, regulatory compliance (FDCPA, HIPAA), and enhancing recovery rates while maintaining customer relationships. Proven track record in leading teams, overseeing agency and bankruptcy activities, and managing operational budgets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Buyer

Performance Food Group (PFG)
Springfield, USA
04.2025 - Current
  • Sourced goods and services to support high-volume operations, negotiating contracts and nurturing vendor relationships.
  • Monitored procurement performance to ensure timely delivery aligned with budget targets.
  • Calculated PAR on items prior to ordering, ensuring proper quantities were procured.
  • Maintained special orders fill-in sheet and placed orders for entire team efficiently.
  • Completed daily reports detailing buyers, outs, shorts, credits, flags, expired products, and expected PO next day report.
  • Released POs daily, creating nine POs as needed.
  • Evaluate existing and new suppliers by considering price, quality, availability, and business need.
  • Continually negotiate prices to obtain the best prices on behalf of the company.
  • Deliver monthly procurement reports that measure various aspects of pricing and inventory levels.

Collections Coordinator

Performance Food Group (PFG)
Springfield, USA
04.2024 - 04.2025
  • Maintained a large portfolio of AR accounts, and monitored delinquency metrics to improve collection outcomes.
  • Collaborated with finance and sales to resolve disputes, initiate payment plans, and enforce credit policies.
  • Supported internal audits and accounts receivable aging report reconciliation.
  • Assist accounts receivable with the preparation of monthly, quarterly, or annual reporting for audits, including aging and status of receivables.
  • Release orders daily, run credit cards, and process BillTrust and electronic check payments.
  • Assist and support customer service with customers seeking credits, or issues escalated by the customers or representatives.
  • Partner with Finance to maintain receipts and records.
  • Strong organizational and problem-solving skills, and the ability to prioritize projects concurrently.
  • Good communication skills: verbal, written, and digital presence, supporting team members and other departments.

Loss Mitigation Specialist

Broadview Federal Credit Union (via Aston Carter)
Remote
07.2023 - 01.2024
  • Managed delinquent consumer, auto, mortgage, and education loan accounts from early to late-stage delinquency.
  • Conducted financial assessments, initiated loss mitigation options (modifications, forbearance, DIL), and ensured compliance with internal policies and investor guidelines.
  • Executed skip tracing using LexisNexis and social platforms; supported fraud claims and payment protection filings.
  • Documented borrower interaction and payment activities in collection systems, including flags and alerts.

Collections Representative

USA Hauling and Recycling (via Aston Carter)
Enfield, USA
03.2023 - 06.2023
  • Managed accounts receivable pipeline, reconciled payments, processed write-offs, and issued credit memos.
  • Reaching out to customers with outstanding balances via phone and email.
  • Taking customer payments over the phone, and establishing payment arrangements.
  • Partnered with internal departments to resolve disputes and reestablish service for commercial accounts.
  • Maintained detailed collection notes, and monitored daily order holds.
  • Preparing weekly collection reports for the Credit Manager.
  • Strong organizational and problem-solving skills, and the ability to prioritize projects concurrently. Good communication skills: verbal, written, and digital presence.
  • Complete ownership of the position; supporting team members, and other departments.

Collections Supervisor / AR Specialist

Engineering Services & Products Co. (FarmTek/ClearSpan)
South Windsor, USA
05.2012 - 04.2022
  • Led the collections department, overseeing AR workflows, team coaching, and performance metrics.
  • Supervised bankruptcy activity, handled attorney communication, and managed external collection vendors.
  • Processed daily cash applications, credit memos, and AIA construction pay applications.
  • Provided quarterly executive reports and Lunch & Learn performance updates to a staff of 80+.
  • Maintained licenses and coordinated documentation for multi-state contractor operations.
  • Led daily operations of the collections department, including staff supervision, performance reviews, and goal-setting.
  • Negotiated payment plans, processed multi-channel payments (checks, cash, cards, PayPal), and balanced daily batches.
  • Delivered excellent customer service in a high-volume call center, using both manual and auto-dialers.
  • Investigated and resolved issues related to returns, chargebacks, declined payments, and freight disputes.
  • Prepared and posted daily deposits, endorsed checks, updated AR ledgers, and maintained financial records.
  • Supported Spanish-speaking clients, and assisted sales reps in completing purchases.
  • Coordinated customer refunds, returns, and defect resolutions with internal departments.
  • Managed weekly follow-ups on in-process orders, contract terms, and final payments, including AIA billing.
  • Maintained multi-state contractor licenses and handled vendor compliance (W-9s, forms).
  • Collaborated with Finance on monthly write-offs and legal referrals; worked with agencies and attorneys on delinquent accounts.

Education

Bachelor of Science - Criminal Justice, Psychology

Bay Path University
Longmeadow, MA
01.2022

Medical Billing & Coding Certificate -

Branford Hall Career Institute
Springfield, MA
01.2011

Skills

  • Credit and collections strategy
  • Loss mitigation and loan workouts
  • Bankruptcy oversight and legal collections
  • Team leadership and performance management
  • Customer service and conflict resolution
  • Fraud detection and risk mitigation
  • Accounts receivable management
  • Skip tracing (LexisNexis, Accurint, social media)
  • HIPAA and FDCPA regulatory compliance
  • Microsoft 365 (Excel, Word, Outlook, PowerPoint)
  • ERP systems (ERP10, Order Power, AS-400)
  • CRM
  • SharePoint
  • Bilingual communication: English and Spanish

Certification

  • CPR Certified
  • FDCPA & HIPAA Compliance Trained
  • Advanced Loss Mitigation Training

Languages

  • English
  • Spanish

Timeline

Buyer

Performance Food Group (PFG)
04.2025 - Current

Collections Coordinator

Performance Food Group (PFG)
04.2024 - 04.2025

Loss Mitigation Specialist

Broadview Federal Credit Union (via Aston Carter)
07.2023 - 01.2024

Collections Representative

USA Hauling and Recycling (via Aston Carter)
03.2023 - 06.2023

Collections Supervisor / AR Specialist

Engineering Services & Products Co. (FarmTek/ClearSpan)
05.2012 - 04.2022

Bachelor of Science - Criminal Justice, Psychology

Bay Path University

Medical Billing & Coding Certificate -

Branford Hall Career Institute