Detail-oriented team-leader with proven history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Jonise Agella
Camden,DE
Summary
Overview
11
years of professional experience
Work History
Amazon Fulfillment Center
Assistant Station Manager
2019 - Current (6 education.years_Label & 7 education.months_Label)
Job overview
- Operating balanced and efficient shift while meeting all production goals
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives and ensure Operational Excellence
- Coordinate physical and virtual workflows of orders and materials to ensure products are getting to delivery station on time to meet customer delivery promise
- Consolidate information from different sources to determine daily load plan requirements for facility, then adjusting and executing accordingly
- Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of normal routing matrix
- Allocate labor from various sources, lead meetings, direct and assign job duties for delivery station Associates
- Perform in depth problem solving in all areas to ensure successful and continuous operations
- Train, audit, and support delivery station Associates to perform Amazon standard operating procedures and utilizing equipment and software
- Ensure associates have proper tools to perform job and coordinate repair or replacement when needed
- Review and update Standard Operating Procedures according to Amazon practices
- Ensure safe work environment for all associates
- Review work forecasts and determine productivity and utilization requirements to meet overall building objectives daily
- Coordinates transportation between Amazon Fulfillment Centers and logistics service providers, ensuring timely flow of goods in and out of facilities and helping meet customer orders on time
- Proactively identify and lead process improvement initiatives Support, mentor, and motivate others
Amazon Fulfillment Center
Learning &Quality Specialist
2017 - 2019 (2 education.years_Label)
Job overview
- Draw overall individualized training and development plan that addresses needs and expectations
- Ensure all new hires are trained in classroom and on-the-job training
- Maintain training files and records
- Conduct all recurrent training
- Communicate with employees and managers regarding new training standards and compliance with current specifications
- Ensure Quality Assurance Program is being followed and that each employees understands their responsibilities
- Ensure that employees are meeting and exceeding customer expectations
- Handle any reports or information requested by management
- Designed or used assessments to monitor employees learning outcomes.
- Supported employees learning needs and provided individualized guidance to promote company goal-achievement.
- Monitored progress of employees and adjusted instructional strategies to meet specific needs more efficiently.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
Potomac Foods, Inc
Customer Service/Assistant Manager
2014 - 2017 (3 education.years_Label)
Job overview
- Assisting with day to day running of restaurant
- Cultivating positive working environment for all staff to work in
- Keeping accurate statistical information and records
- Organize work schedules, rotate and shifts, also appointing contract staff when needed
- Making sure that all employees reach their full potential through constant evaluation, coaching and training
- Ensuring that all equipment is used correctly, maintained and cleaned properly.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Responded to customer calls and emails to answer questions about products and services.
Delaware Veterans Home
Certify Nursing Assistant/ Medical Assistant
2012 - 2014 (2 education.years_Label)
Job overview
- Consistently praised for efficient handling of administrative duties including: answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on health concerns of their patients
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests, EKGs, immunoassays, chemistry analysis, hematology, urinalysis and sigmoidoscopies
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice’s quality assurance and control program
- Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%
- Reacted calmly and effectively in emergency situations, and added personal, caring touch that immediately put patients at ease.
First Aid & CPR
Certified
01.2012 - Current
Job overview
- Managed patient behavior to report changes to medical personnel.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Performed treatments in situations with accuracy, safety and speed.
- Utilized communication devices to maintain contact with supervisors.
- Administered CPR, oxygen and other life-saving medical treatments.
Education
Delaware Technical Community CollegeDover, DE
Some College (No Degree) from General Business
University Overview
Harris School of Business - DoverDover, DE
Some College (No Degree) from Professional Medical Assistant
University Overview
Colonel Richardson High SchoolFederalsburg, MD
High School Diploma
06.2008
University Overview
Skills
- Service Quality
- Visual Merchandising
- Maintaining Clean Work Areas
- Station Management
- Manage Operations
- Improve Performance
- Process Improvement Initiatives
- Office Management Software
- Team-Building Exercises
- Customer Satisfaction
Timeline
Certified
First Aid & CPR
01.2012 - Current
Assistant Station Manager
Amazon Fulfillment Center
2019 - Current (6 education.years_Label & 7 education.months_Label)
Learning &Quality Specialist
Amazon Fulfillment Center
2017 - 2019 (2 education.years_Label)
Customer Service/Assistant Manager
Potomac Foods, Inc
2014 - 2017 (3 education.years_Label)
Certify Nursing Assistant/ Medical Assistant
Delaware Veterans Home
2012 - 2014 (2 education.years_Label)
Delaware Technical Community College
Some College (No Degree) from General Business
Harris School of Business - Dover
Some College (No Degree) from Professional Medical Assistant
Colonel Richardson High School
High School Diploma
Similar Profiles
Christian De Chavez BeranaChristian De Chavez Berana
Warehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai LogisticsWarehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai Logistics
Barbara DilleBarbara Dille
Learning Ambassador at Amazon: SLC1: Amazon Fulfillment CenterLearning Ambassador at Amazon: SLC1: Amazon Fulfillment Center
ELISE AUTRYELISE AUTRY
Picker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment CenterPicker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment Center
Veronica VasquezVeronica Vasquez
Amazon Associate at Amazon Fulfillment CenterAmazon Associate at Amazon Fulfillment Center
Chloe HannahChloe Hannah
Employee at Art Works For AllEmployee at Art Works For All