Jonise Daggett
Atlanta,GA
Summary
Reliable client services professional with extensive track record in account management, issue resolution and communication skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Leasing Hub Associate
Cortland Property Management
Atlanta, GA
02.2023 - Current
- Marketed Cortland's communities to prospective residents, effectively communicating the brand's culture, vision, and value proposition.
- Advised potential tenants on community features, benefits, pricing, and amenities based on in-depth market research and knowledge.
- Nurtured leads from RealPage, managing incoming calls, emails, and text messages, and generating an average of 40-50 leads per day.
- Fostered positive relationships with residents, onsite leasing teams, and peers, contributing to a supportive and welcoming community environment.
- Contributed to high occupancy rates by effectively generating leads and booking tours, leading to increased resident satisfaction and retention.
Customer Service Resolution Specialist
Home Depot
Atlanta
06.2021 - Current
- Engage with customers in a remote contact center style to ascertain their core concerns by clarifying and determining the root cause of the problem, expediting correction or adjustment, creating a case and developing a resolution that meets customer's needs
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Operate multiple online company systems such as AVAYA, Salesforce/CRM, Home/OrderUp, while actively assisting with multiple SMS/Chat customer interactions simultaneously
- Conduct in-depth investigations of flagged transactions and accounts, validating online transactions and account reconciliation
- Rank #1 above peers by exceeding company's effortless customer flow metrics for 10 consistent months
- Consult unresolved customer grievances to designated departments for further investigation
- Frequently coordinating with leaders and peers on techniques to improve their customer interaction strategies, product knowledge, and handling escalated circumstances
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Inside Sales Specialist
Verizon Wireless
Atlanta
10.2021 - 06.2022
- Discover and recommend unique wireless solutions based on customer's immediate and long-term needs
- Consistently meet and exceed 100% to target monthly sales quotas as top performer on district levels
- Facilitate with customer retention, upgrade of service options, and possess good follow-up skills for future transactions
- Develop proficiency to maintain a robust sales pipeline that supports and exceeds forecasts for the company
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Cultivated and strengthened customer relationships to drive revenue growth
- Investigated sales and service issues to provide successful resolutions.
Mortgage Loan Originator
Lenox/Weslend Financial Inc
Atlanta
03.2021 - 06.2021
- Advocated with clients to determine individual financial goals and then provided essential advice throughout the loan process
- Supervised the full loan process through closing to obtain approval from the lender and worked with clients when issues arise
- Delivered excellent customer service through integral education, financial guidance, and weekly progress reports
- Generated over 35+ client referral and book of business with groups, individuals, builders, and realtors
- Conveyed to customers the different types of loans and credit options that are available, as well as the terms of those services.
Mortgage Loan Originator
Amerisave Mortgage Corporation
Atlanta
09.2019 - 03.2021
- Analyzed applicants' financial status, credit, and property evaluations to determine likelihood of granting loans
- Ensured exceptional client experience by overseeing loan process from origination through closing, achieving 5-star customer rating
- Developed and maintained successful relationships with over 25+ business referral sources
- Monthly average of loan closings $3.4 MM
- Obtained and collected copies of loan applicants' credit histories, financial statements, and any other financial information to submit for underwriting
- Ensured exceptional client experience by overseeing loan process from origination through closing, achieving 5-star customer rating.
Branch Manager
Lendmark Financial Services
Prattville, AL
08.2016 - 08.2019
- Assisted loan decisions up to established lending limits, by verifying necessary documents such as credit report, assets, and income statements to ensure the integrity of lending standards
- Performed collection in more critical stages of delinquency while ensuring adherence to state and federal guidelines
- Maximized branch revenue from 880k to 3.5m within first 2 years under my leadership
- Responsible for enforcing loan policies and procedures to ensure the overall quality of the branch's loan portfolio while minimizing losses by 20%
- Coordinated and motivated staff to meet company monthly goals and objectives relating to branch profitability, loan volume, credit quality, and expenses
- Organized monthly staff presentations to discuss monthly branch quotas, and analyze/review any updates to company's policies and procedures
- Created financial management mechanisms to minimize financial risk to business
- Pursued business development within the branch community, gaining over 50 new local businesses to assist with financing needs increasing the branch's loan portfolio by 40
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Education
Bachelor of Arts (B.A) - Economics
Spelman College
05.2015
Skills
- De-escalation Techniques
- Issue and Complaint Resolution
- CRM Software
- Upselling Products and Services
- Customer Retention Strategies
- Problem-Solving Abilities
- Banking Regulations
- Oral and Written Communications
- Loan Documentation
- People Skills
- Sales Tracking
- Relationship Building
- Loan File Maintenance
- Microsoft Suite
- Customer Account Management
- Creditworthiness Determination
- Judgmental Lending
- Statistical Analysis
Certification
Mortgage Licensed Originator/ NMLS #1868314
Timeline
Senior Leasing Hub Associate
Cortland Property Management
02.2023 - Current
Inside Sales Specialist
Verizon Wireless
10.2021 - 06.2022
Customer Service Resolution Specialist
Home Depot
06.2021 - Current
Mortgage Loan Originator
Lenox/Weslend Financial Inc
03.2021 - 06.2021
Mortgage Loan Originator
Amerisave Mortgage Corporation
09.2019 - 03.2021
Branch Manager
Lendmark Financial Services
08.2016 - 08.2019
Bachelor of Arts (B.A) - Economics
Spelman College