Jonise Jackson

Oversee about 20 technical, assistant, and front desk support staff including relief technicians. Build strong and trusted relationships which each individual and consistently practice honesty and transparency. Hold 1:1 meetings to discuss questions, concerns, and plans to achieve skill and career goals. Perform performance evaluations and corrective action. Compose monthly schedules for each individual as well as manage and coordinate day to day coverage needs. Collaborate with practice manager for day to day needs and a weekly check-ins.

• Field client concerns as they arise including resolution, follow up with team and implementing or editing policy and procedures.
• Conduct weekly inventory counts and placing orders 1- 2 times weekly. Entering purchase orders.
• Collaborate with medical director on products, services, and training needs.
• Perform quarterly inventory counts
• Manage multiple email accounts, satisfying ranging 50- 100 messages and requests about every 3- 5 days
• As hiring manager, conduct interviews and reference checks.
• Keep track of candidates with company Applicant Tracking System
• Hired 3 people in three months and organized their onboarding and training schedules.
• Perform monthly controlled drug audits
• Initiated resolution of numerous conflicts between support staff members and doctors through effective communication strategies.
• Facilitate monthly team trainings on medical procedures and compliance needs.
• Complete monthly OSHA checklist and include compliance items in the monthly meetings.
• Support veterinarians to drive quality care, advocate for pets and educate clients.
• Manage financial transactions including auditing invoices related to veterinary services rendered.
• Provide excellent customer service to clients regarding questions about their pets' healthcare needs.
• Actively participate in continuing education activities to stay abreast of current trends in veterinary technology.

• Perform 8- 10 Comprehensive Exams per day and collaborate with lead Veterinarian on treatments and recommendations for each case.
• Perform pre-surgical assessment, prep, monitoring anesthesia, and recovery of surgical patients
• Manage and facilitate technician appointments
• Perform treatments for patients dropped off for exams and rechecks; preventive care and optimum wellness plans client education and assisting with doctor's appointments
• Supervised training of newly hired VA's (Veterinary Assistants) to instill awareness of organizational procedures and processes.
• Assist and Facilitate treatments for 20- 25 pets daily per doctor
• 70% enrollment success in optimum well plans opportunities

Oversee about 40 technical support staff in the ER department including relief technicians. Foster strong and trusted relationships which each individual and consistently work on solutions to bridge the gap between management, the staff and other departments in the hospital. Hold 1:1 meetings to discuss questions, concerns, and plans to achieve skill and career goals. Perform performance evaluations as well as disciplinary action when warranted. Compose monthly schedules for each individual as well as manage and coordinate day to day coverage needs. Collaborate with other members of management daily and on a bi-weekly basis with entire admin team.

• Field 15- 20 Client Concerns bi weekly, including resolution, follow up with team and implementing or editing policy and procedures.
• Conduct 3- 5 staff performance reviews weekly, make recommendations for improvement and review training/career goals.
• Collaborate bi-weekly with members of management and other departments within the organization to ensure efficient delivery of high-quality services.
• Monitor quarterly inventory levels of supplies needed for animal treatments and ordered additional items when necessary.
• Involved in recruitment of 10 qualified candidates for open positions within the department for year 2023.
• Resolved over 50 conflicts between staff members through effective communication strategies in year 2023.
• Audit and review 20- 40 records, logs and consent forms monthly for compliance and quality assurance.
• Enforce safety protocols while performing duties associated with animal care.
• Support veterinarians to drive quality care, advocate for pets and educate clients.
• Address healthcare needs of animals by coordinating with veterinarians and following orders, ensuring all staff is on the same page.
• Manage financial transactions including auditing invoices related to veterinary services rendered.
• Provide excellent customer service to clients regarding questions about their pets' healthcare needs.
• Actively participate in continuing education activities to stay abreast of current trends in veterinary technology.

• Leader on the floor, promoting culture and encouraging consistent demonstration of Spikes (unique to VEG flow).
• Coordinate training between the skills opportunities presented on the floor with the appropriate medical support staff to build upon their foundation for learning
• Hold one on one development meetings and perform at minimal
• Perform Quarterly check-ins
• Discuss SMART Goals and form a development plan for the individual’s success
• Performed 35 one on one assessments in one week’s time and set up consistent recurring checks ins for better compliance
• Meeting 97% compliance and success with nursing training and skills guide program – VEG Cultivate
• Led training initiatives and recorded instruction for later use.
• Conduct evaluations of in-house training to uncover areas in need of improvement.
• Evaluate medical support staff skill levels and launched new resources to boost staff knowledge.

• Managed the specialists’ new appointments, rechecks, drop off exams, and facilitating technician appointments
• Constructed and completed doctor specialty medical records, up to 7- 10 charts per day per doctor
• Performed treatments and therapy for patients
• Assisted and facilitated a variety of IMED anesthetic procedures
• Collaborate with the doctor on plan for patient visit
• Performed bloodwork and other diagnostics test as ordered
• Prepared diagnostic samples for shipment
• monitored and followed up on chronic patient’s compliance in doctor recommendations and well-being
• Facilitated messages from clients; filling medications; renewing/adding prescriptions as instructed
• Provided support to clients and giving medical advice as needed/instructed
• Supported my team

• As sole trainer managed new hire onboarding schedules and coordinated/collaborated with department managers
• Operated as acting ER supervisor when needed
• Coordinated, organized and facilitated the training and development of new hires during orientation and their initial training week(s) as well as individual training needs throughout new and existing support staffs’ careers to enhance their performance and improvement
• Created, developed, and updated hospital standard operating procedures, training manuals, training modules and supporting the implementation thereof
• Continual support and aid of FHA management team
• Trained over 100 employees through initial new hire orientation; 70 of these were either a patient care tech, specialty tech, primary care tech: veterinary assistant or tech appointment technician
• Revising and updating 400 page Technician Training Manual and other hospital manuals
• Created and revamped three large department onboarding schedules
• Updated and revised Internal Intranet pages and click tabs – The Spike

• 2013- Promoted to Mentor Status
• 2014 - Awarded Mentor of the Year at Company Banquet Ceremony
• Responsible for critical patients and handling emergencies; advanced anesthetic monitoring for 100% of our patients; and recovering of surgery and dental patients
• Managing 1-2 cage banks by nursing and treating 6-12 ICU patients, while performing procedures for treatment floor
• Mentored assigned new hires up to Level III achievement
• Achieved Level III- highest entry level upon hire, then promoted after six months to specialty surgery/dental department
• Achieved two mentees through to Level III status (~1 yr program)
• Accomplished time management and priority multi-tasking of numerous responsibilities and exceed expectations daily.
• Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
• Utilized computerized Resource and Patient Management System Impromed- Infinity.
• Observed strict safety measures, including checking medication dosages before administration to patients.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• October 2009- January 2012 left to start my own business

• Perform treatments on emergency patients by specific order of ailment specified by the Veterinarian
• Accomplished areas of Laboratory, ICU, Treatment tables, and clinic maintenance
• Achieved competence in triage and assessment of emergency patients

• Assisted Veterinarian in day-to-day operations of spay and neuter clinic
• Achieved competence in prepping patients for spay and neuter surgeries; intubation and extubation; monitoring anesthesia; and monitoring recovery for 45- 50 surgery patients per day
• Achieved competence in venipuncture, canine heartworm test, and feline combo tests
• Achieved competence in completing formal discharge summaries as well as oral post-operative instructions

• Accomplished checking out 6 exam rooms out of 8 within an hour; compiled treatment estimate in 5 minutes; and as only technician during extended hours completed check-in through discharge process single-handedly
• Accomplished completion of doctor’s treatment orders within 10 minutes of receiving and consistently providing client education.
• Achieved competence in prepping patients for surgery; administering pre-medication; induction drugs; intubating and extubation; monitoring anesthesia and recovery for approximately 15- 20 patients per surgery day
• Collaborated with operating room staff to cultivate efficiency and prepare for scheduled and emergency procedures.
• Assessed operating room conditions and patient and surgical team needs.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Achieved competence in processing new and existing clients; filing records; answering phones; and maintaining a clean and safe environment for the animals, clients, and employees

• Performed physical examinations for injury or illness and documented symptoms for veterinarian review. Recorded weight, temperature and other vitals.
• Obtained relevant health history and information from clients to maintain medical charts.
• Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
• Prepared and administered medications and vaccines as prescribed by veterinarian. Performed venipuncture.
• Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
• Administered and monitored anesthesia for surgeries and operations.
• Tracked and scheduled follow-up appointments for animal treatment. Prepared and reviewed records and consent forms.