Forward-thinking people leader with proven track record of driving business strategy, training and delivering exceptional customer experience (internally and externally). Knowledgeable and dedicated customer service professional with extensive experience in all arena's of customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.