Jonisha Johnson
Summary
Diligent medical assistant with 10 years of experience in patient care and administrative support within healthcare settings. Proficient in vital sign monitoring, EKG, and phlebotomy, with a strong background in insurance verification and EMR systems. Demonstrated ability to enhance patient experiences through effective communication and organizational skills. CPR certified and committed to delivering high-quality healthcare services. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Managing Director
M & J Homecare
01.2022 - Current
- Led strategic initiatives to enhance operational efficiency and drive company growth.
- Developed and implemented comprehensive business plans aligned with organizational goals.
- Fostered partnerships with key stakeholders to expand market presence and customer engagement.
- Analyzed industry trends to inform decision-making and identify new opportunities for revenue generation.
Customer Service Representative
Summit Racing Equipment
08.2020 - 01.2022
- Provided exceptional support to customers via phone and email, enhancing satisfaction levels.
- Resolved product inquiries and order issues, ensuring timely and accurate responses.
- Utilized CRM software to track customer interactions and maintain updated records.
- Collaborated with team members to streamline processes for improved efficiency.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
Medical Assistant
Preterm-Cleveland
04.2019 - 06.2020
- Vital signs
- Assisting with transfers
- Assisting with examination
- appointment scheduling
- Billing and coding
- Removal of IV
- Checking patients in and out
- Verifications
- Specimen collection and processing
- Patient education
- Conducted routine clinical tasks, including vital signs measurement and specimen collection, enhancing patient care quality.
- Facilitated communication between patients and medical staff, improving overall patient experience and satisfaction.
HHA/Caregiver
Diamonds and pearls-Cleveland
01.2017 - 01.2019
- Personal care
- Mobility assistance
- Assisting with feeding
- Assisting with transfer
- vital sign monitoring
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to healthcare professionals for timely intervention.
- Administered medication as prescribed, ensuring adherence to safety protocols and patient care standards.
Receptionist
Murtis Taylor Human Services System-Cleveland
06.2014 - 06.2016
- Managing databases and records
- Handling customers inquiries
- scheduling appointments
- Answering and directing phone calls
- Managed front desk operations, ensuring efficient communication and visitor support.
- Coordinated appointment scheduling, optimizing staff utilization and client access to services.
- Assisted in maintaining accurate records, promoting data integrity and compliance with organizational standards.
- Developed client rapport, enhancing service experience and fostering community relationships.
Education
Associate Degree - Applied science in medical assisting
Remington College-Cleveland Campus
Cleveland, OH06.2020
Medical Assisting - Nursing
Remington College
Cleveland, OH01-2019
Skills
- Patient Care (10 years)
- Customer service experience
- Insurance Verification
- EKG
- Customer Service
- Phlebotomy
- Hospital Experience
- Front Office
- Injections
- EMR
- Microsoft Word
- Answering Phones (2 years)
- CPR
- Front Desk
- Medical Records
- Medical Terminology
- English
- Clerical Experience
- CPT Coding
- Data Entry
- Scheduling
- Laboratory Experience
- Medical Office Experience
- ICD-10
- Filing
- CPR Certified
- Receptionist
- Organizational Skills
- Vital Signs
- Outlook
- Word (5 years)
- Medical Scheduling
- Epic
- Billing and coding
- Triage
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Mentoring and training
Certification
- Home Health Aide Present
- BLS/CPR May2025 to April 2027
- Medical Assistant June 2018 to June 2019
- CNA
- Driver's License
Timeline
Managing Director
M & J Homecare
01.2022 - Current
Customer Service Representative
Summit Racing Equipment
08.2020 - 01.2022
Medical Assistant
Preterm-Cleveland
04.2019 - 06.2020
HHA/Caregiver
Diamonds and pearls-Cleveland
01.2017 - 01.2019
Receptionist
Murtis Taylor Human Services System-Cleveland
06.2014 - 06.2016
Associate Degree - Applied science in medical assisting
Remington College-Cleveland Campus
Medical Assisting - Nursing
Remington College
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