Jonita Groves
Fairmont,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President & Office Manager
Show Nuff, LLC
2010.01 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
Customer Service Representative
First Bank & Trust Company
2022.05 - 2023.08
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Special Education Paraprofessional
Covington-Douglas Public Schools
2017.08 - 2022.05
- Enhanced students'' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
Bookkeeper
Henderson Farms, LLC
2000.10 - 2010.01
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Dispatcher
General Dynamics
1999.04 - 2001.05
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
No Degree - Psychology
Southern New Hampshire University
ManchesterNo Degree - Elementary Education & Psychology
Northern Oklahoma College
Enid, OKHigh School Diploma -
West Fargo High School
West Fargo, ND06.1997
Skills
- Customer Service
- Customer Data Confidentiality
- Policy and Procedure Development
- POS Systems and Ordering Platforms
- Call Documentation
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Customer Account Management
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Microsoft Windows
- Efficient in Quickbooks
Certification
CNP - Certified Notary Public
CPR Certification
First Aid Certification
Timeline
Customer Service Representative
First Bank & Trust Company
2022.05 - 2023.08
Special Education Paraprofessional
Covington-Douglas Public Schools
2017.08 - 2022.05
Vice President & Office Manager
Show Nuff, LLC
2010.01 - Current
Bookkeeper
Henderson Farms, LLC
2000.10 - 2010.01
Dispatcher
General Dynamics
1999.04 - 2001.05
No Degree - Psychology
Southern New Hampshire University
No Degree - Elementary Education & Psychology
Northern Oklahoma College
High School Diploma -
West Fargo High School
CNP - Certified Notary Public
CPR Certification
First Aid Certification
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