Jonita Reeves Johnson
Grand Prairie
Summary
Experienced staff leader with a proven track record of adaptability and agility, adept at motivating teams and maintaining a positive outlook. Skilled in training employees and implementing efficient organizational strategies for daily planning, scheduling, and customer service. Employing a forward-thinking and diligent approach, utilizes a diplomatic communication style to enhance engagement and ensure customer satisfaction. As a hardworking Collections Specialist, brings strong organizational skills and a passion for success to secure an entry-level position as Job Title. Ready to contribute to the team\'s efforts in achieving company goals.
Overview
30
30
years of professional experience
Work History
Collections Agent
E Center
01.2023 - 09.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Assistant Manager
Chris's Moving Company
09.2016 - 11.2020
- Handing assignments to co-workers
- Monitoring and Managing all Operations in the department
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Receptionist
L.A Fitness
07.2014 - 08.2016
- In and outbound calls
- Helping customers with their accounts
- Starting new accounts
- Also creating new accounts for new customers
Avon Representative
Avon
05.2010 - 06.2013
- Helping with products sales in monthly catalog
- Preparing services to help sales representatives to target the customers with use of an advertising
Administrative Assistant
Northside Community Center
06.1994 - 11.1996
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL05-2026
Certificate of Technical Studies - Help Desk End User
TPTI
Arlington TX08.2022
Certificate - Massage Therapy
Everest Institute
Eagan, MN03-2011
Certified Nursing Assistant - CNA
Minnesota Community College
Minneapolis, MN09-1996
Skills
- Scheduling
- Office equipment operations
- Supply management
- Front desk operations
- Mail handling
- Data entry
- Travel arrangements
- Scheduling appointments
- Information protection
- Positive and professional
- Office administration
- Travel planning
- Multi-line telephone operation
- Basic accounting
- Tech-Savvy
- Performance improvement
- Appointment scheduling
- PC proficient
- Greeting and seating clients
- Security awareness
- Record preparation
- Phone etiquette
- File management
- Meticulous and organized
- Telephone skills
- Technical training
- Mobile device management
- SharePoint administration
- Microsoft stream
- Microsoft intune administration
Timeline
Collections Agent
E Center
01.2023 - 09.2024
Assistant Manager
Chris's Moving Company
09.2016 - 11.2020
Receptionist
L.A Fitness
07.2014 - 08.2016
Avon Representative
Avon
05.2010 - 06.2013
Administrative Assistant
Northside Community Center
06.1994 - 11.1996
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Certificate - Massage Therapy
Everest Institute
Certified Nursing Assistant - CNA
Minnesota Community College
Certificate of Technical Studies - Help Desk End User
TPTI
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