Summary
Overview
Work History
Education
Skills
Timeline
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Joniya Stanley

Tallahassee,FL

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Retail Store Associate

Walmart
06.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Store Associate

RaceTrac
10.2022 - 05.2023
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked in kitchen, preparing food and serving customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.

Customer Service Representative

Dominos Pizza Inc.
04.2021 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Worked with preparing and serving food.

Education

Associate of Arts - Psychology

Bethune - Cookman University
Daytona Beach, FL
05.2025

Associate of Arts - Psychology

Florida Agricultural And Mechanical University
Tallahassee, FL
05.2025

High School Diploma -

Atlantic Community High School
Delray Beach, FL
07.2021

Skills

  • Stockroom Management
  • Cleaning and Store Maintenance
  • Manage Employees
  • Strong Communication and Interpersonal Skills
  • Goal-Driven
  • Pizza Making
  • Organization
  • Credit and Cash Transactions
  • Issue Refunds
  • Stocking and Replenishing
  • Computer Proficiency
  • Product Organization

Timeline

Retail Store Associate

Walmart
06.2023 - Current

Store Associate

RaceTrac
10.2022 - 05.2023

Customer Service Representative

Dominos Pizza Inc.
04.2021 - 01.2023

Associate of Arts - Psychology

Bethune - Cookman University

Associate of Arts - Psychology

Florida Agricultural And Mechanical University

High School Diploma -

Atlantic Community High School

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Joniya Stanley